eBay

the.variety.store · ‎09-29-2018

Why is it so difficult for a buyer to leave feed back after they recieve the item they purchased? If everyone left feedback that bought something seller's would have more stars and that means for the buyer that the buyer will recieve what he or she purchased. I am a seller here on Ebay and I find it sort of rude or inconsiderate for the buyer not to leave feedback. I also buy things on Ebay and I have always left feedback as the seller to me has left feedback. My solution to this problem is that I do not leave feedback to the buyer unless the buyer leaves feedback for me first. I do appreciate all of my customers for shopping with me and at my store whether they leave feedback or not, I just wish more buyers would leave feedback .

00_vette · ‎10-01-2018

People are on their phones all day texting etc. It takes about 30 seconds for the seller to leave feedback for the buyer. Harsh? No, it's harsh for a buyer to leave a seller Neg feedback without working out the problem. Most sellers want happy and repeat customers which includes taking that whopping 30 seconds to post feedback.

luckythewinner · ‎10-01-2018

@the.variety.store wrote:
Why is it so difficult for a buyer to leave feed back after they recieve the item they purchased?

It's not "difficult".

It's merely unnecessary, time-consuming, and buyers have no incentive to do it.

That's the same reason I ignore the customer satisfaction survey I receive after an oil change.

18704d · ‎10-01-2018

" My solution to this problem is that I do not leave feedback to the buyer unless the buyer leaves feedback for me first."

-----------

Yet we've seen sellers come to this board complaining

that they got Negged by their buyers for not leaving fb first.

Some buyers feel they've "earned" a positive feedback, simply by paying.

fwiw,

Lynn

Lynn

You love me for everything you hate me for

.

ripcityresell · ‎10-01-2018

@00_vette wrote:
You sound like a Seller who cares about your buyers being happy and you want them to buy from you again! When a Buyer receives their item they should post + feedback and then the Seller should post feedback as well. Positive on both sides unless their is a problem, then the buyer should e-mail the seller and then the seller should respond to the e-mail and try to resolve the problem. Communication between the Seller & Buyer is important if there is a problem. After 20 years on ebay I have had buyers who didn't post feedback when I sold them something and have had sellers who didn't post feedback when I posted them + feedback for them. I won't buy from the sellers again who didn't post me feedback . You can always E-mail the buyer about feedback but in my experience they won't respond and I just bite the bullet and be glad they paid. I think not posting feedback is being lazy on both the Buyer and the Seller.

This is pretty much all bathwater that you scrub a pig with...you know, hogwash.

castlemagicmemories · ‎10-01-2018

You can always E-mail the buyer about feedback but in my experience they won't respond and I just bite the bullet and be glad they paid. I think not posting feedback is being lazy on both the Buyer and the Seller.

While you CAN email the buyer, it really isn't advisable to do so. There is an old Board saying, NEVER poke the sleeping bear. Feedback is voluntary, you aren't owed it~no one is, and the transaction may have been less than satisfactory for the buyer but they are graciously not alluding to that in feedback. That is to your advantage. You could get a nasty red negative if only to protest the fact that you nagged them for feedback.

castlemagicmemories · ‎10-01-2018

No, it's harsh for a buyer to leave a seller Neg feedback without working out the problem. Most sellers want happy and repeat customers

Sadly, buyers may have received abusive treatment by sellers when they messaged them about a problem~there was no "working out"~just intimidation to try to get the buyer to go away. The abuse wasted time and may have made buyers less willing to message a seller with a problem, so to avoid a bad situation, the buyer may just leave a neg and move on.

city*satins · ‎10-01-2018

Years ago - I filled out one of those HOW ARE WE DOING? cards in a department store and complimented the saleman who had helped me select and customize the measurements and trim on a bargain floor rug-end and ensure that I got it delivered in 3 days.

It was so unusual for anyone to fill in one of these cards, that apparently it went around the upper management, was brought up at a staff meeting, and the salesman got a little award certificate and everything.

Now the bad news.

It was also so unusual, that the salesman phoned me and thanked me for doing that, told me all the wonderful things that had happened as a result and then....

...asked me out on a date.

When I declined, he got kind of insistent, then aggressive and then said "It's just as well...I can see we wouldn't last very long anyway."

I never filled out one of those feedback forms again.

THIS SPACE LEFT INTENTIONALLY BLANK

kitschy*loot · ‎10-01-2018

@the.variety.store wrote:
Why is it so difficult for a buyer to leave feed back after they recieve the item they purchased? If everyone left feedback that bought something seller's would have more stars and that means for the buyer that the buyer will recieve what he or she purchased. I am a seller here on Ebay and I find it sort of rude or inconsiderate for the buyer not to leave feedback. I also buy things on Ebay and I have always left feedback as the seller to me has left feedback. My solution to this problem is that I do not leave feedback to the buyer unless the buyer leaves feedback for me first. I do appreciate all of my customers for shopping with me and at my store whether they leave feedback or not, I just wish more buyers would leave feedback .

I don't understand how your solution is solving your problem when you still didn't get the feedback you wanted. How does denying someone else the voluntary feedback they would have gotten from you change anything on your end? Is it just satisfaction that they didn't get any either?

coolections · ‎10-01-2018

@lex-talon wrote:
My solution to this problem is that I do not leave feedback to the buyer unless the buyer leaves feedback for me first.

This is why feedback is useless. Everyone wants to play games with feedback.

OP, do you actually leave feedback everywhere you go, stores, restaurants, movie theatres etc. ? Good for you, but most people do not care about leaving feedback. They spend their money for an item not for feedback.

coolections · ‎10-01-2018

@castlemagicmemories wrote:
No, it's harsh for a buyer to leave a seller Neg feedback without working out the problem. Most sellers want happy and repeat customers

Sadly, buyers may have received abusive treatment by sellers when they messaged them about a problem~there was no "working out"~just intimidation to try to get the buyer to go away. The abuse wasted time and may have made buyers less willing to message a seller with a problem, so to avoid a bad situation, the buyer may just leave a neg and move on.

That, and many sellers think allowing a return should be means of a positive experience like they are doing the buyer a favor. Almost every negative you read on a seller's profile reads the same. "I would have offered you to return the item if you would have contacted me first".

castlemagicmemories · ‎10-01-2018

@city*satins wrote:
Years ago - I filled out one of those HOW ARE WE DOING? cards in a department store and complimented the saleman who had helped me select and customize the measurements and trim on a bargain floor rug-end and ensure that I got it delivered in 3 days.

It was so unusual for anyone to fill in one of these cards, that apparently it went around the upper management, was brought up at a staff meeting, and the salesman got a little award certificate and everything.

Now the bad news.

It was also so unusual, that the salesman phoned me and thanked me for doing that, told me all the wonderful things that had happened as a result and then....

...asked me out on a date.

When I declined, he got kind of insistent, then aggressive and then said "It's just as well...I can see we wouldn't last very long anyway."

I never filled out one of those feedback forms again.

You have GOT to tone down your charisma!

onlinebill · ‎10-01-2018

I would like to see eBay institute and auto-feedback tool for buyers. After a set amount of time, selected by the user, positive feedback would be left automatically. Something like "All Good On This Transaction (posted by eBay auto-feedback)". The buyer would set the number of days, certainly well beyond the delivery date, maybe 3 weeks or so. If something goes wrong in between, they can instruct the bot NOT to auto-feedback on that particular transaction. Most sales go very well, so it's kind of a rare case when things head South, but if it does you could still head it off. Certainly you could proactively leave feedback is it was a super transaction, someone went out of their way to help you, unbelievable deal, etc. But for the run of the mill sale, feedback would get posted in its own time. So in this way, feedback is no chore at all and just happens, 100% of the time.

patchescollector2015 · ‎10-01-2018

I noticed that many buyers do not leave reviews, or leave only negative.

coolections · ‎10-02-2018

@onlinebill wrote:
I would like to see eBay institute and auto-feedback tool for buyers. After a set amount of time, selected by the user, positive feedback would be left automatically. Something like "All Good On This Transaction (posted by eBay auto-feedback)".

@onlinebill

I would just have to immediately leave a negative instead of waiting and thinking about it. There is no way if I run across a bad seller I would want Ebay to leave them a positive for me.

the*dog*ate*my*tablecloth · ‎10-02-2018

You already get credit for transactions in all the important ways Ebay measures sellers. You are not due any buyer's opinion. Why would any seller want a fake automated feedback that means nothing?