Item not received

[keraz-0]

The buyer left a negative feedback after contacting me through eBay messages that they did not receive item. The tracking shows delivered. The customer did not open a item not received case, but left negative feedback anyway. This is an international order.

May be a mistake on my part, I did try to request feedback revision with the customer, showing the tracking numbers. The ebay hub got it, and that they sent it through DHL and that it was delivered. I have never had this happen to me as a seller.

[allsignswarehouse · Accepted solution]

You can call ebay with the order number and tracking number. They will remove the feedbsck in a case like this.

[vintage-camerastuff]

I see no negative feedback.  It must have been removed by ebay which is what they do with EIS international orders.

[jerseyboymusic]

There is no negative feedback on this account!

[keraz-0]

Thanks for the information. I did this and it was removed within a half hour