Item Not Received

[tibluvr]

Buyer says item not received. USPS tracking says the item was left at her front door last Friday. She filed a claim item was not received. I provided the tracking number. This morning, I have an eBay message saying they are withholding funds until it's resolved. 

I read here than once you provide proof that an item was delivered, eBay took it from there. Is that no longer the case?

[mtgraves7984]

If you haven't already done it, you need to upload the tracking information into the INR case. You should be good.

[coolections]

Did you provide tracking at time of shipping and did you also add that same tracking to the case ? You have to do BOTH.

[frodobagginskennedy]

@tibluvr  the last time I had an INR that was the process.  As soon as the buyer filed a claim the funds are on hold...IMMEDIATELY.  It may be the message about held funds is a day behind.  what does the CASE say?  not the e bay message about funds

[tibluvr]

I did that as soon as I received the message from ebay about the item not received. 

[tibluvr]

Of course I did. 

[tibluvr]

The case shows she opened a claim, and that I provided a tracking number. I also emailed the buyer to let her know what tracking shows. I provided the tracking number again this morning. 

I don't see how sellers can be responsible for INRs when tracking shows they were delivered. Are we supposed to hand deliver items? /s

[frodobagginskennedy · Accepted solution]

@tibluvr  give it a little time to process everything.  DO not let the case time out.  If it says you need to respond by X date come back here the day before and people will direct you to FaceBook for E Bay business.  They are the ones to help you the best.

[tibluvr]

I had three days to respond, and I responded with the tracking number as soon as I got the email from eBay. 

[stainlessenginecovers]

Hold is automatic; takes a few days for that to 'clear up'. You, the seller, will win and funds will be released. 

[glenvonnie]

In cases like this I tell them to call the local post office and ask for the GPS location where the item was delivered, and also to ask their mailman if he remembers it.

[frodobagginskennedy]

since you responded the case should say something like "waiting for Buyer to respond" waiting for  E Bay etc when you look at the Case summery page.

[tibluvr]

I received an email from eBay today, saying the claim was closed in my favor. Buyer will not receive refund, and she can't leave feedback.