Item Not Received case ( INR)

[freshw-100]

If a buyer opens an INR exceeding 30 days of estimated delivery date, what are the chances that a Seller has to prevent from issuing a refund? Can e Bay intervene and issue a full refund and mark a massive DEFECT on a Seller account? Need some clarifications please.

[bigdeals.etc]

How far we talking here? Days, weeks, months, or years after?

[duncanvr]

I just had such a case with an international order. Past 30 days and buyer requested refund whilst in transit. Since in MP the funds went straight on hold. Little option here but to refund. There is little you can do to prevent issuing a refund. If you don't refund ebay will likely auto refund the buyer even if it still says in transit if buyer escalates the case. I think it counts on your service metrics under the items not received tab. If you get to many of these this can lower your seller level.

[freshw-100]

Say after 5 weeks from the estimated delivery date. (passing 1 week from 30 days gap of estimated delivery date.)

[bigdeals.etc]

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@duncanvr wrote:

I just had such a case with an international order. Past 30 days and buyer requested refund whilst in transit. Since in MP the funds went straight on hold. Little option here but to refund. There is little you can do to prevent issuing a refund. If you don't refund ebay will likely auto refund the buyer even if it still says in transit if buyer escalates the case. I think it counts on your service metrics under the items not received tab. If you get to many of these this can lower your seller level.

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Having too many INRs filed against you does not directly affect your seller level yet in terms of ebay penalty yet right? That page in service metrics is just for informational purposes only thus far I think.

Having many INRs may cause other issues which may in turn cause your seller level to be low.

[dbfolks166mt]

     First you are in Sri Lanka so not 100% sure how your postal system works. If you are past 30 days of the estimated delivery date my first questions would be what did you ship, how did you ship and where is/was it going to? If a buyer opens a INR, which they can do 1 day after the estimated delivery date you have 4 days to respond otherwise the buyer will get fully refunded. Other than the Christmas holiday fiasco I have never seen a package fail to be delivered 30 days after the estimated delivery date unless it was lost. 

     Check the tracking information and see if the package is still in shipping channels. If not and it shows delivered this is the only information you have to upload in the INR case for eBay to close the case in your favor. At this point if it is beyond 30 days and still in shipping channels chances are it is lost and you should open a claim with the shipping service. If you shipped USPS which you probably did not since you are in Sri Lanka,  following are the timelines by which you can initiate a case with USPS. 

 

[downunder-61]

If they are outside the 30 days from ETD you can refuse, but they will be able to go to Paypal and open INAD as PP allows this for 180 days.

IMO, accept return, get item back, buyer will pay return as per your TOS and refund, that way you are keeping your buyer happy and it has only cost you shipping one way.

[dhbookds]

@downunder-61 

maybe not enough coffee yet..........but this is a INR case?

[downunder-61]

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@dhbookds wrote:

@downunder-61 

maybe not enough coffee yet..........but this is a INR case?

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Oh Spit.... I clearly did ot read the OP correctly (my only defence is it is really late over here LOL)

Sorry OP

[katzrul15]

The only way to win an INR is with tracking showing delivery. 

Not certain for Sri Lanka - perhaps you can ask for additional time if recent scans show progress??

If it is just a week late, e-Bay shoukd grant a little bit of time if tracking shows recent progress.  Can you file for missing parcel?