Is eBay customer service extinct?

[phoenixfolkart]

I no longer see a viable way to contact eBay for a question that doesnt fit any of their stupid boilerplate categories.  Is there no way to speak to a human being anymore?  Seems like eBay is giving the middle finger to anyone who needs to talk to them.

[greatstuff80]

You have to work through the help pages and find the "call me" link at the bottom and no it is not always easy to find. Then they call you ( sometimes a couple of minutes; sometimes never) and read the standard responses off their screen and are unlikely to be of much help. 

[Anonymous]

https://www.ebay.com/help/contact_us?id=4822&st=10

[calntom · Accepted solution]

Yes, eBay is making it harder to reach Seller Services.  EBay is expecting sellers to be able to function at a workable level without the hand-holding they used to provide.

Amazon has been like this for several years. As always, eBay is trying to follow in Amazon's footsteps. 

[ittybitnot]

@phoenixfolkart 

Actually, if you have a problem or question you are likely to get faster and more accurate advice here. 

[varebelrose]

I have never used it (I do not have a facebook account), but from many other posts the best way to actually get help is via their facebook page.

[mcw1627jed]

Yes,Ebay customer service went extinct about the same time the dinosaurs did.

[jerwat2567]

The call back process has never work for me never received a call back

[southern*sweet*tea]

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@jerwat2567 wrote:

The call back process has never work for me never received a call back

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Make sure you're not blocking unknown or spam calls.

[mod-designs4u]

I've been selling on eBay for 22 years and never had an issue talking to C/S. I noticed what has changed is eBay's menu system after you select Help & Contact. About a year ago eBay had a direct link to have a C/S rep call a user after selecting Help & Contact. Now, eBay has the users go through a menu system to presumably answer their questions or send them to the right department. I think their menu system needs work but what you want to do is access the "chat mode" somehow after you click the various sub-menus. Once you get in the "chat mode" there will be an opportunity to have an eBay C/S rep call you directly. It's a hassle but it works. Good luck!      

[downunder-61]

Thread from May

[kh-leslie]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thank you for understanding.