eBay

mr_lincoln · ‎02-06-2020

Has anyone received an invite and/or entered the "Seller Help" program? I received an invite message but wanted to ask about it before I clicked anything in the message (for fear of getting dumped in to Managed Payments prematurely to be honest LOL!)

Regards,
Mr. Lincoln - Community Mentor

div_style · ‎02-06-2020

@mr_lincoln wrote:
Has anyone received an invite and/or entered the "Seller Help" program? I received an invite message but wanted to ask about it before I clicked anything in the message (for fear of getting dumped in to Managed Payments prematurely to be honest LOL!)

Or maybe auto-enrolled in Global Shipping AND Webinterpret simultaneously, which, BTW, just for fun, are completely incompatible.

List more, sell more. Goodwill that other, uh, stuff.

Feeling sleepy? There's an app for that.

nc-daydreamer · ‎02-06-2020

How was the program explained to you?

I am a founding member of the eBay Community Expert Group: a USA volunteer mentor with over a decade of experience. I am not an eBay employee.

Live simply. Care deeply. Love generously. Speak kindly. Laugh loudly. Act responsibly. Rejoice daily. Help cheerfully. Plan carefully. Criticize sparingly. Invest wisely. Forgive willingly. Shop seriously. Play fairly. Learn graciously.

loveyourimagination49 · ‎02-07-2020

https://community.ebay.com/t5/Selling/Seller-Help/m-p/30478557?search-action-id=532204988337&search-...
I asked about it a couple months ago. I had forgotten about it until you mentioned it.

Everyone has options. Just be sure the best option is right for you.

atikovi · ‎02-07-2020

What help do you need selling that isn't answered here?

mr_lincoln · ‎02-07-2020

@nc-daydreamer wrote:
How was the program explained to you?

Here's the text of the message ...

"

Save time with Seller Help!

Hello mr_lincoln,

We want to make sure you know about Seller Help! It’s designed to save you time so you can focus on what matters most. If you haven’t discovered it yet, we hope you’ll give it a try!

What’s Seller Help?
Seller Help is a new centralized location where you can quickly and easily manage your return and item not received requests, refunds, request feedback removal, appeal defects, address policy issues, issues with buyers, and more.

Try Seller Help today!

How to get to Seller Help
You can enter ebay.com/sellerhelp into your desktop or mobile browser. Or you can find Seller Help by going to Help and selecting Try it now on the green Seller Help banner.

Don’t see the green banner?
You must be logged into your eBay account to see the banner or use Seller Help.

Got bugs or suggestions?
If you run into any issues with Seller Help or have suggestions to improve it, please let us know. Just share your input in our survey or visit us on our Community board.

Thanks,

eBay"

Regards,
Mr. Lincoln - Community Mentor

mr_lincoln · ‎02-07-2020

@atikovi wrote:
What help do you need selling that isn't answered here?

Excellent question ... answer would be not much ... this is where I have gotten most of my answers anyway.

Regards,
Mr. Lincoln - Community Mentor

a_c_green · ‎02-07-2020

@mr_lincoln wrote:
@nc-daydreamer wrote:
How was the program explained to you?
Here's the text of the message ...
[...]
Seller Help is a new centralized location where you can quickly and easily manage your return and item not received requests, refunds, request feedback removal, appeal defects, address policy issues, issues with buyers, and more.

There must be some more encouraging way to describe it than that. It would be like hanging around the hospital Emergency Room every day.

mr_lincoln · ‎02-07-2020

@a_c_green wrote:
@mr_lincoln wrote:
@nc-daydreamer wrote:
How was the program explained to you?
Here's the text of the message ...
[...]
Seller Help is a new centralized location where you can quickly and easily manage your return and item not received requests, refunds, request feedback removal, appeal defects, address policy issues, issues with buyers, and more.
There must be some more encouraging way to describe it than that. It would be like hanging around the hospital Emergency Room every day.

The one that caught my eye was the "request feedback removal" note ...

Regards,
Mr. Lincoln - Community Mentor

southern*sweet*tea · ‎02-07-2020

https://www.ebay.com/sellerhelp

It's just an area where all the returns, refunds, etc are located. As far as I know anyone can use it.

This is the request assistance area:

https://www.ebay.com/help/seller-help/request-help

The easier you are to offend the easier you are to control.

We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell

gracieallen01 · ‎02-07-2020

@mr_lincoln wrote:
Has anyone received an invite and/or entered the "Seller Help" program? I received an invite message but wanted to ask about it before I clicked anything in the message (for fear of getting dumped in to Managed Payments prematurely to be honest LOL!)

One thing I've remembered since being taught - the hard way - early on in life - 'Never Volunteer!'

It will seldom be what it seems.

Not saying 'NO' doesn't mean 'YES'.

The foolishness of one's actions or words is determined by the number of witnesses.

Perhaps if Brains were described as an APP, many people would use them more often.

Respect, like money, is only of 'worth' when it is earned - with all due respect, it can not be ordained, legislated or coerced. Anonymous

writertypes · ‎02-07-2020

.

"Hi, I'm Fill and I need Seller Help."

gracieallen01 · ‎02-07-2020

@writertypes wrote:
.

"Hi, I'm Fill and I need Seller Help."

If you find some, let me know, too.

Not saying 'NO' doesn't mean 'YES'.

The foolishness of one's actions or words is determined by the number of witnesses.

Perhaps if Brains were described as an APP, many people would use them more often.

Respect, like money, is only of 'worth' when it is earned - with all due respect, it can not be ordained, legislated or coerced. Anonymous

sodelight · ‎02-07-2020

It's not something one needs to be invited to use. It's simply there. I've been directed to the page when I've entered a seller related question under 'Help & Contact'. Never received any invite in order to use it. I believe it was implemented to cut back on CS phone calls from sellers.