International Shipping

[lapisseadog]

You cannot use Ebay's International Shipping if there is an EASILY FIXED error in customer's address(too many characters on one line/zipcode for Hong Kong), NOR can you COMBINE shipping??!!! And now, you cannot use USPS First Class International without adding in a 6-digit Tariff Code??!!! What is going on here? I sell vintage vacuum tubes for electronics, and have tried looking up tariff code to no avail. Please help.

[mam98031]

Combined shipping is a problem they are working towards solving.  In the meantime it will require a little extra work on your part and that of your buyer, but you do not have to lose these sales.  Just briefly explain there is a problem.  Let them know you will set up a single listing with all the items they wish to purchase.  You will cancel and refund all the items the buyer has already purchased, and then instruct the buyer to purchase your new listing you created.  Make sure you give them the listing number or give them a link to it.

As to the ship to address.  I haven't heard of this problem before.  That certainly doesn't mean it doesn't exist.  One would easily assume it works like it does for domestic shipping.  If a buyer has a long address, as sometimes they are in Puerto Rico, we have two lines available to us in the address box.  So you have their name box, followed by two lines for a buyer's address.  If the address is so long as not to fit on one line, find a good place to separate the address and put part of it on line 2.  As long as it is still the same as it is on the payment, you will be fine.  Splitting it between 2 lines does NOT change the address and you are still covered by Seller Protection.

[dbfolks166mt]

     The use of, or the inability, to use first class international is one of the issues with the EIS as it was with the GSP before. It involves the domestic leg of the shipment which is from the US based buyer to one of the US EIS hubs. The seller is limited to the under one pound limits of USPS first class, now ground advantage, for that leg. Had the seller been shipping directly they could have shipped under the 4 pound limit for first class international. I would venture to guess that the EIS may utilize the first class international on some packages they handle the international leg for but that is just a guess.