11-10-2017 12:34 AM
Can someone help please as Ebay's help is non exisitent!
All my listings have the "Immediate Payment Required" option attached to them although I have never checked the option when listing!
If I go into revise my item that particular option isnt even ticked yet buyers cannot just buy my items and then wait for a combined total, it is making them pay straight away.
It is doing my head in, any suggestions pls?
11-10-2017 12:43 AM - edited 11-10-2017 12:45 AM
In every one of my listings that have shipping added I include the line:
"Use 'Add to cart' for combined shipping discount."
It helps.
Even better if eBay would just remove the "Buy it Now" button so that every item gets added to the shopping cart, like on nearly every other website.
Unfortunately eBay lives in the 20th century and it seems new programmers are striving to drive it to the 19th.
11-10-2017 12:44 AM
It's eBay's brilliant forced Immediate Payment plan, no way to turn it off unless you accept payments via more than just PayPal.
For items priced below $1000 with a specified shipping cost and where PayPal is the only payment method offered, buyers who click Buy It Now are asked to pay immediately.
eBay had been "testing" this randomly for several years but are now doing it to pretty much all listings.
11-10-2017 12:47 AM
@div_style wrote:In every one of my listings that have shipping added I include the line:
Use "Add to cart" for combined shippiing discount."
It helps.
That was working at one point but I'm getting reports that the request total button is not available, buyer are forced to pay full shipping. Eliminates the extra PayPal transaction fees but doesn't help the fvf on shipping if you give out partial refunds.
11-10-2017 01:10 AM
If a seller has set up the combined shipping rules and the buyer uses the shopping cart, there should be no need to request total. Oh wait, this is eBay we're talking about.
Actually, for me, it works just fine. I have many multiple-item transactions, more international than US, and if buyers use the shopping cart, they get the discounted shipping cost.
But two things are required for seller to do: 1) If a MQFP listing, fill in the amount for each additional item; and 2) Set up combined shipping rules and activate for each listing. Do these for both domestic and international shipping (if one sells internationally). Yes, it's a bit of a bother to do these things, but it is MUCH better than having to deal postage overpayments.
11-10-2017 03:58 AM
@div_style wrote:If a seller has set up the combined shipping rules and the buyer uses the shopping cart, there should be no need to request total. Oh wait, this is eBay we're talking about.
Actually, for me, it works just fine. I have many multiple-item transactions, more international than US, and if buyers use the shopping cart, they get the discounted shipping cost.
But two things are required for seller to do:
It's not even that simple. I did one a few weeks ago that didn't fit any of those molds. I had asked the selelr about a combined deal on a few listings and they readily agreed. Since they were active BINs, the only way to do it was through the cart (other than cancelling and relisting as one lot that is). I added the items, then hit request total. An error popped up about combined shipping. The seller fixed that, but they still weren't able to make the adjustments in the way we agreed. I forget now what happened, but they could only adjust part of it, either the item amounts or the shipping, but not both. It came out to just a couple of dollars over what we agreed, so I just went ahead and paid that since it was still reasonable. I didn't want to cause the seller any more grief over a sub $20 sale.
11-10-2017 05:53 AM
@slippinjimmy wrote:
@div_style wrote:In every one of my listings that have shipping added I include the line:
Use "Add to cart" for combined shippiing discount."
It helps.
That was working at one point but I'm getting reports that the request total button is not available, buyer are forced to pay full shipping. Eliminates the extra PayPal transaction fees but doesn't help the fvf on shipping if you give out partial refunds.
And now, if you send a partial shipping refund, you need to spam your buyer with an email saying that you did that, even though a lot of us just do it in the refund message from PP.