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Immediate Payment Required Question

       I have been selecting the Immediate Payment Required when listing items lately. What is the time limit on this? I made a sale last night for an item to a person who has TEN negative comments about not paying (yes, they are positive feedback, but the "seller beware, customer never paid and ignored emails" comments are still there, but they are all over a year old. There are also about 50 feedback saying the customer paid.

     I currently have the box checked about limiting buyers who didn't pay etc. but I imagine that went out the window after one year, right? I wish there was a way to limit the amount of time for payment less than four days. I'm hoping this customer pays, but I won't hold my breath. I'm also guessing that sellers didn't report the non-payments in the past and that's why they still have an open account. I was tempted to send them a message acknowledging that I'm aware of the non-payments, but just decided to wait it out, figuring there's an 85% chance they'll pay. 

     Anyways, if they don't pay I can offer a Second Chance offer to someone that has like 13,000 positive feedback, so hopefully my Plan B is solid LOL. Basically, I'm just asking about the time limit for IPR as I could not find it. Thanks for reading my novel.

Message 1 of 16
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Immediate Payment Required Question

I have been selecting the Immediate Payment Required when listing items lately. What is the time limit on this?

 Immediate payment is a listing-by-listing option, and it stays with the listing for as long as the listing exists. It does not matter if you have been choosing it "when listing lately", it matters if you chose it for the exact listing your buyer purchased.

 

I currently have the box checked about limiting buyers who didn't pay etc. but I imagine that went out the window after one year, right?

Where is this box you are referring to? Are you talking about Buyer Requirements? If so, the box that says "Block buyers who caused X cancellations of unpaid order within Y month(s)" has the answer is in the description of the option itself. It will do exactly what it says - block any buyer who has caused at least X non-payment cancellations in the past Y months. Nothing "went out the window". But when setting that option, you need to choose the option to apply to active listings, otherwise it will only apply to future listings.

 

I'm also guessing that sellers didn't report the non-payments in the past and that's why they still have an open account.

eBay doesn't close buyer accounts for non-payment, whether or not they are reported. eBay counts their nonpayment cancellations, and as discussed above they allow sellers to block any buyer who has caused at least X non-payment cancellations in the past Y months if the seller chooses to.

 

I was tempted to send them a message acknowledging that I'm aware of the non-payments, but just decided to wait it out

That would serve no purpose except to perhaps provoke them to retaliate. The buyer knows he won, and eBay reminds him to pay. He will either pay or he won't, and every minute you spend agonizing about it is a minute you have lost forever.

 

 

Message 2 of 16
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Immediate Payment Required Question

@antflan77 

 

I would think that your IPR would have gone live, too. Instead of just ticking when listing, I wonder if you need to tick some of the boxes under the 'Buyer Management' section of your Selling Preferences in your Account Settings? If you haven't done that, it wouldn't hurt, anyway. Good luck.

 

Buyer management | eBay

Message 3 of 16
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Immediate Payment Required Question

The IPR setting doesn't apply to auctions. However, there is a box that you can check off on your buyer management page to require buyers to select a method of payment before they bid on an auction. Then will be automatically charged (within an hour?) once they win the auction.

https://www.ebay.com/bmgt/buyerrequirements

 

Not all buyers will bid if you have that option and they won't be able to combine payments if they win multiple auctions but it is your decision whether or not to use it.

Message 4 of 16
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Immediate Payment Required Question

Hi @antflan77 

When Immediate Payment Required is enabled, the buyer does not have a grace period of any time to pay. They must pay at check out. If they do not, the sale will not go thru and the item remains for sale. However, IPR is voided if the listing has Best Offer or is in the auction format.

 

Just to clarify, checking off one’s Buyer Requirements to block serial non-payers is a different function from Immediate Payment Required. See links below for more info.

 

https://www.ebay.com/help/selling/listings/creating-managing-listings/immediate-payment-works?id=415...

https://www.ebay.com/help/selling/listings/creating-managing-listings/setting-buyer-requirements?id=...

Message 5 of 16
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Immediate Payment Required Question


@fashunu4eeuh wrote:

Hi @antflan77 

When Immediate Payment Required is enabled, the buyer does not have a grace period of any time to pay. They must pay at check out. If they do not, the sale will not go thru and the item remains for sale. However, IPR is voided if the listing has Best Offer or is in the auction format.

 

Just to clarify, checking off one’s Buyer Requirements to block serial non-payers is a different function from Immediate Payment Required. See links below for more info.

 

https://www.ebay.com/help/selling/listings/creating-managing-listings/immediate-payment-works?id=415...

https://www.ebay.com/help/selling/listings/creating-managing-listings/setting-buyer-requirements?id=...


Hello,

 

I wanted to clarify something regarding your statement: "IPR is voided if the listing has Best Offer."

Is it necessarily true that IPR is voided just because the listing includes the Best Offer option, even if the buyer selects "Buy Now" and checks out without engaging the offer system?

 

My understanding was that IPR would only be voided if the Best Offer option is actively used. Can you confirm whether IPR still applies when the Best Offer feature is available but not utilized?

 

Thank you for your clarification.

Message 6 of 16
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Immediate Payment Required Question

OP your post is confusing from beginning to end.  You start out by saying you have been listing with IPR, and you ask what the "time limit" on it is.  What do you mean by that?  -If you meant how long they have to pay, well it's immediately. If they don't pay, they don't get the item and it remains visible and buyable to everyone.  I suspect that's not what you meant to ask, but then I have no other guesses. 

Then you say you "made a sale" to a person ... then a bunch of irrelevant stuff about their feedback .... then you abandon talking about this buyer for a while to mention "the box" which you have checked, and how you wish buyers had less than 4 days to pay .... 

..... but you said you made a SALE to them, and you list with immediate payment required, so what does any of that have to do with this buyer?  Shouldn't you be shipping their item, rather than pondering what message to write them? - "I was tempted to send them a message acknowledging that I'm aware of the non-payments."   HUHHH???  Like write them a random "I know what you did!" message?  WHY?  To accomplish what??? 

Message 7 of 16
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Immediate Payment Required Question

Immediate payment required (IPR) means immediate.  If the buyer doesn't pay, there is no transaction; the item won't show as "Sold" at all. However, as mentioned in one of the other posts, this doesn't apply to auctions, only to fixed price listings and to the 'Buy it now" option on auctions.  There is a new-ish separate optional requirement for buyers to provide a payment before they can bid on an auction, but apparently you haven't activated that, so you have to allow this buyer the full 4 days to pay..

 

The block that is based on a bidder/buyer's nonpayment record only goes back for a maximum of 12 months, so if your buyer's strikes are older than that, they won't be blocked.  Buyers can apparently accumulate an indefinite number of nonpayment strikes without losing their account.  There used to be a "3 strikes and you're out" policy but that disappeared shortly after eBay set up the optional block based on strike history. After all, those big sellers who set up all of their listings as IPR don't care about a buyer's (non) payment history.

Message 8 of 16
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Immediate Payment Required Question

Hi @robbie31415 oops, i need to redo my answer. Will do so, thank you.

 

Message 9 of 16
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Immediate Payment Required Question

I understand your point, but the original poster did mention, "I'm hoping this customer pays, but I won't hold my breath." Just to clarify, eBay still refers to it as a 'Sale' even if payment hasn't been made yet. The transaction status will change to "Sold - Awaiting Payment."

 

Screenshot 2024-09-25 123253.png

Message 10 of 16
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Immediate Payment Required Question

Well then I don't know why they brought up IPR at all, if this was not an IPR sale.  

Message 11 of 16
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Immediate Payment Required Question

       Okay everyone, thank you all for your input. I guess my main misunderstanding was that IPR, which I had selected does NOT apply to auctions. I was not aware of that until now as I have been moving away from auctions for the most part.

      Also, I looked at my settings and the setting for not selling to people with two or more non-payment strikes only goes back six months. The ten non-payment feedbacks that this customer had were all a year ago or more. It appears they have had no feedback for the last year.

      For those wondering why I would think of sending a message (which I didn't think was particularly a good idea), I would only have been trying to force the possibly inevitable to happen sooner (than 4 days) so as not to miss out on a second chance buyer. However, I figured that although 10 people complained about the buyer, 57 did not. I was just kind of thinking out loud and shouldn't have mentioned that.

    Once again, I thank all of you for your input. Hopefully in 3 days I can update and tell you that the buyer paid!  

Message 12 of 16
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Immediate Payment Required Question

Sorry if this is disappointing but I wouldn't put too much stock in second chance offers.  When I first heard of the concept it seemed great to me, but I have never had a 'taker', not even in cases where the winner asked to cancel pretty quickly after the auction's end.  I really don't get it -seems like the 2nd place bidder would be tickled to 'win' after all, but apparently not.  

Now that I think about it, I have barely seen it discussed here in the forums.  -I'll start a new thread now, see if other sellers' experience is similar to mine.  

Message 13 of 16
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Immediate Payment Required Question

Okay, I will look for that.

Message 14 of 16
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Immediate Payment Required Question

I don’t personally run auctions, but I’m curious to hear your thoughts on this perspective. As an outsider, I’d be a bit nervous about accepting a second chance offer because there’s always the possibility that a bad actor could have artificially driven up the price with no intention of purchasing—perhaps even the seller using a second account with the goal of making a second chance offer. It raises the question of how much the original winner influenced the final auction price.

 

Just some food for thought! I know you’re not a fan of opinions from those who aren’t too familiar with certain things. 😉

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