mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@robbie31415 wrote:If that part is true then I feel bad for you.
I don't think an INR should count if favor is found for the seller if the seller wins the case or successfully appeals the decision.
So basically I don't agree with all INRs counting simply because they were opened. I will agree that is unfair.
However, legimste INRs should count.
I think eBay needs to modify the service metric policy because in certain situations it is unfair.
I would agree with that too, however from the day the Service Metrics started a few years back, a case gets counted for the mere fact it was opened. It does not matter why it was opened, who won the case or if it was opened by mistake. In the Service Metrics they all count.
@rafcamera wrote:Yes, I understand. They are trying to measure and improve buyer satisfaction since they are losing active buyers quickly during past years. But what they implemented is totally wrong since they made sellers the only responsible party. As I've tried to show, in many cases the root of a buyer dissatisfaction is not with a seller at all.
It doesn't matter if you feel the policy is wrong, it is what you have to deal with. IDK if your statements about losing buyers has anything to do with why they implemented this policy. The policy is not for all sellers, just for sellers from certain countries.
You can get us to agree with you for days. It would change nothing for you. You need to be working directly with Ebay to resolve your issues. None of us here has any power to help you. And we certainly can't change or rewrite a policy Ebay has.
INRs are only slightly driven by ETAs. Yes a buyer can open one the day after the latest date on an ETA, but that my no stretch of the imagination means the buyer wins. If the tracking shows movement on the package in the past few days, the INR will remain open. And if it moves again, then the time the INR remains open extends again. This continues.
So if it gets delivered after the ETA date, the seller should be just fine.
I'm not sure what is going on with the experiences you describe, but something is clearly wrong. I'd need more specific details to figure out why.
@gamersbaystore wrote:The problem is, when buyers open an INR the seller is still punished for it, even if they shipped on time. What are sellers supposed to do to defend themselves? Again, sellers have no control over the estimated delivery dates, and ebay completely ignores shipping policies, including handling times.
ebay doesn't care if tracking shows movement, you have 3 days, nothing more, and ebay hasn't granted me a single extension in many years, and a rep told me they no longer do that.
Its bad enough that ebay refunds these INR scammers and allows them to keep sellers products. Yet, ebay is now punishing sellers for simply having an INR opened at all.
I get it. I'm very clear on how the Service Metrics works.
It is unfortunate and I don't know the reasoning behind it, but they have significantly changed this for some International sellers.
https://export.ebay.com/en/seller-performance/seller-level-and-sales/service-metrics-policy/
@rafcamera wrote:Just a few words more, confirming that eBay does not even play by it's own rules.
They say they will evaluate sellers on 20th of each month.
Actually, my items were removed earlier (August 18th).
Today is September 21st, and there are no any signs of new evaluation yet.
I think the EU is on right path enforcing rules for marketplace/user relations that will prevail a marketplace internal rules. This will give sellers at least some protection from arbitrariness.
What kind of "evidence" are you looking for?
It really is very simple. You can see the date on your Seller Dashboard.
It is not Ebay's fault that you didn't know where to look for the information. Where did you think it would show for you? What were you determining your opinion that they didn't do the evals on?
Here it is. I don't speak about seller level at all. This topic is about INR.
