INR

[collectorbazaar_find_it]

100%positive / over average / +30000 feedback but ebay has limit my selling to usa & canada / definetly fed up with all this

[pjcdn2005]

@cardxcraft 

I do agree that sellers shouldn't be penalized just on return or item not received requests being opened and the new export.ebay rule for international sellers does not seem fair at all.  But I do want to point out that sellers in the US and Canada are not penalized with extra fees if their INR request rate is too high. There can be extra fees if there are too many NAD claims but high INR metrics has a different result.

Very High 'Item not received' rate

Directly after the evaluation:

• For the shipping categories where you are currently evaluated as Very High, we may add extra time when showing buyers an expected delivery date for your items
• Funds from your orders may be placed on hold until tracking information shows that the item is on its way to the buyer
• You may be unable to deduct an amount from the buyer's refund if an item is returned used or damaged

https://www.ebay.com/help/policies/selling-policies/seller-standards-policy/service-metrics-policy?i...

[cardxcraft]

So we agree, good.

[mam98031]

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@cardxcraft wrote:

So we agree, good.

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Your take away is sometimes different.  I did not agree with you.  The INR system is just fine.  It is the one system has the best seller protections.  You were blaming the INR system.  I do not.

The issue is with the Service Metrics which is a completely different policy.  It is very important to 100% understand the difference and how the Service Metrics works.

[rafcamera]

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@mam98031 wrote:

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It is very important to 100% understand the difference and how the Service Metrics works.

---

This is the problem. Their description of this metric is terrible on its own since they plan to count every request.

But their implementation is even worse since they contradict their own policy currently, and restrict sellers who fall into average level of INR% by their own evaluation.

[istanbul.tesbih]

Ebay should not include transactions under 10 in the INR metric. but eBay includes everything in the INR metric. They also added previous transactions on July 24 to the INR metric. Their policies conflict with eBay's practices. They are incompatible with each other. What they write and what they do are very different.

[mam98031]

@rafcamera 

I do understand how the Service Metrics works.  I have never liked it since they introduced he program.  I've even made my voice heard by Ebay as to how much I think this policy is wrong.  But it is their site and they can have whatever programs / policies they want.

All of the current issues happening to international sellers on this thread and others is due to an updated policy that went into effect on July 24th, but for some reason started being applied before that.

As I've said a few times, no one here can help you with the issues you are facing.  We are all just members like you.  You have to take it up with Ebay directly.  Getting upset with someone posting on this thread will do you no good and certainly won't help you with your current situation.

[mam98031]

For US sellers, there must be at least 10 by 10 different buyers before the Service Metrics kicks in.

[istanbul.tesbih]

Now I talked with ebay again via live chat.
The officials I spoke to earlier said that the restriction was temporary and that we could appeal after 30 days. Since today is the 31st day, I reconnected to the live chat and asked for the restriction to be lifted. They transferred me to several places and finally said the restriction is permanent. It was as if boiling water was poured over my head... The guys closed the 13-year account because of 2 INR files, which were ridiculous in 105 transactions and were already closed in their favor.
Definitely robots make these decisions and these people I'm talking to in live chat cannot be human either. The same sentences, the same expressions, the same words… There is no different expression or sentence. I think I'm always chatting with chatGPT.

I understood this and I'm telling everyone here; Never trust ebay or other sites and build your life on them. Certainly, one day, when you least expect it, they say, "We closed your account in a flash," and they appear before you. It really is a complete fiasco. Guys who have 35000 sales and even restricted accounts with 100% full positive feedbakc. I think they are doing a complete harakiri. The end of ebay global is near with this trend, just like Ebay Turkey's subsidiary Gittigidiyor, which was once the largest shopping site in Turkey and went bankrupt due to wrong decisions and policies after switching to eBay. I am also writing this here.
No international seller can manage shipping operations alone and perfectly. Surely, a malicious buyer, a novice buyer, a cargo officer who does not do his job properly will come across. Or a curious buyer who wondered what would happen if I hit that button and randomly opened a SNAD or INR case. Until then, sales continue well. Maybe 1 year, maybe 2 years, maybe 13 years like me. And when your account is closed in the sweetest part of your dream, everything turns into a nightmare...

[rafcamera]

LOL. I've got new evaluation email from eBay today where they informed me that they will block my account and remove all listings.

All my current and projected metrics are in Average section.

Instead of fixing their broken software and firing stupid people they prefer to lose good sellers with 20+ years history.

OK...

[gaminggamingsworld]

@rafcamera Try contacting eBay Asia Pacific support. https://www.ebay.cn In my case, the eBay twitter team directed me there as they apparently applied my restriction, and I have a suspicion that to several of us. They gave me a more cordial and timely response than the other agents I spoke with. She told me that she left a note for when the team evaluates my account to expedite the process and that the block was to ensure a long term relationship, that it is done automatically by a system and cannot be removed manually for another 30 days when it would be evaluated manually, all other agent responses and/or emails may be automated or with erroneous information. Maybe talking to Asia support will get a solution, as I said, I think they are responsible for all cases.

[ckimodog]

@gaminggamingsworld 

Keys and digitally delivered goods are prohibited on eBay. 

https://www.ebay.com/help/policies/prohibited-restricted-items/electronically-delivered-items-policy...

You are selling things you don't own.  That is considered virtual stealing.  The others who are doing it will be caught eventually as well.  These companies are also taking legal action against sellers who do this.  I would be careful.  Your selling days here most likely will not be reinstated.

Good luck with future opportunities.  

[gaminggamingsworld]

@ckimodog 

I only replied to the other user to try to give him another solution. I did not ask for a solution or opinion for myself. I didn't even complain about my restriction.

And I'll also take the time to respond to your passive-aggressive comment. I know what I'm selling, I know what I'm doing, I have an agreement with eBay to sell this, it's not stealing, I don't know what your definition of stealing is exactly... But it's far from that, because I have agreements with my suppliers. No company is taking legal action against this, they would not waste time with it, if for some reason I make a mistake in what I sell, eBay's VERO policies would remove my listings. I've been doing this for years, so I'd appreciate it if you didn't accuse me when you don't know how this business works.

I repeat, I do not need anyone to comment on my situation, I just wanted to help the other user, I will fix my problem or not with eBay and that's it.

Have a great day!

[mam98031]

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@rafcamera wrote:

LOL. I've got new evaluation email from eBay today where they informed me that they will block my account and remove all listings.

All my current and projected metrics are in Average section.

Instead of fixing their broken software and firing stupid people they prefer to lose good sellers with 20+ years history.

OK...

---

@rafcamera 

EXACTLY what did the notification say?  Post it here, but black out any personal info.

[mam98031]

I would suggest that you contact Ebay for Business on Facebook or Twitter for the better trained CSRs.

Here are your options for contacting Ebay Customer Service.  Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is.  Feel free to leave your Name, address, phone number and/or your email address in this message.  It is private and secure and it may help to speed up the response for you.

https://twitter.com/askebay

https://www.facebook.com/eBay/

Your options will be on the left.  If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options.  Not all options are available 24/7.  It will depend on staffing available.  So sometimes you can request a call back and sometimes you can't.  Sometimes you have the Chat option available and other times it won't me.  If it is important to you to use one of those options, just try back later.

If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.

If you are a seller outside of the US or Canada, you will need to use the Chat Option.

https://www.ebay.com/help/home

[rafcamera]

After evaluating your transactions, your account's shipping performance does not satisfy the requirements of the Shipping Performance Policy - Item Not Received Rate.
The restriction that will be applied to your account:US CORRIDOR BLOCK + END LISTINGS

Please visit the policy page for more information.
https://export.ebay.com/en/fees-and-payments/regulations/shipping-performance-policy-item-not-received-rate/ 
Thanks,
eBay