INR

[collectorbazaar_find_it]

100%positive / over average / +30000 feedback but ebay has limit my selling to usa & canada / definetly fed up with all this

[devon@ebay]

---

@mam98031 wrote:

Thank you again.  Interesting the Performance standard link says this in part:

Detailed seller ratings

For additional insight into a seller's performance, buyers can also view your detailed seller ratings. This is a breakdown of how you've been rated by your buyers in the following areas:

• Item description: How accurately was the item described?
• Communication: Did you communicate well with your buyer?
• Shipping time: How quickly did you send the item?
• Shipping and handling charges: Were the costs reasonable?

You can view your detailed seller ratings on your feedback profile page. You'll find stars next to the four different areas, with 1 star being the lowest rating and 5 stars being the highest.

But it does not say that the international seller is eval'd on these stats, but the email that some sellers are getting says that they are.

Dang this is confusing, well at least to me.

devon@ebay 

https://export.ebay.com/en/seller-performance/seller-level-and-sales/seller-levels/

---

@mam98031 Similar to the email that you shared this involves more account specific details as well as internal policies that I would not be able to share here. 

[mam98031]

devon@ebay 

I wasn't looking for account specific info at all and I never have done that.  I'm trying to understand the Ebay policy so I can better help when these questions come up.  And they are coming up more frequently for International sellers than I've seen in the Community.

With that said, even the policy that I copied part of it above doesn't say that they are eval'd on DSR.

I just want to learn and understand the policies.  AT this point it makes no sense to me.  That email specifically calls out things that a seller does not appear to be eval'd on.  So how is any seller suppose to be able to pinpoint what their problem is and work towards  solution.  How can anyone rehabilitate their account if they can't tell what is the problem????

[maxgeo83]

I don't know how can I see my BBE ... They decide to restrict account  without any chance for sellers...  I ask support about BBE and support member ask me about canceled order. Reason of cancelation.  Order was canceled because customer initiated cancelation request before I processed order. And as I understand it was counted to BBE. So many questions. About new INR policy - this moment is very important  "Please note  that eBay will start implementing the above evaluation from July 24, 2023. Transactions before July 2, 2023 will not be subject to the evaluation"

[cardxcraft]

I can refute what you're stating, that OP is a dropshipper.  In fact, he's a well know stamp and collectible dealer from Uruguay.  Often times, he'll have one of a kind items, especially related to the 1930 first World Cup held in Montevideo. He even has a long standing shop in downtown Montevideo.  He's the furthest thing from a dropshipper.

[lacemaker3]

This was @ckimodog's first post on this thread (see below) ... but they were not replying to the OP, they were replying to another poster who was registered in Israel and shipping items from Miami, FL.

It does look like that poster/seller was probably drop-shipping, or using forward-deployed inventory. Also a number of the other posters/sellers who have participated here and said they were also affected by this new policy.

But not the OP, though. It doesn't look like the OP is drop-shipping.

---

@ckimodog wrote:

@elvak-24 

Since you are located in Israel and drop shipping from the US, you have no way to prove that the items were or were not received as you clearly did not ship them, your vendor did and they may not have.  To say a customer is lying is something you cannot prove either.  These are the risks of drop shipping and the outcome is usually not good.  Sorry. 

---

[devon@ebay]

---

@mam98031 wrote:

devon@ebay 

I wasn't looking for account specific info at all and I never have done that.  I'm trying to understand the Ebay policy so I can better help when these questions come up.  And they are coming up more frequently for International sellers than I've seen in the Community.

With that said, even the policy that I copied part of it above doesn't say that they are eval'd on DSR.

I just want to learn and understand the policies.  AT this point it makes no sense to me.  That email specifically calls out things that a seller does not appear to be eval'd on.  So how is any seller suppose to be able to pinpoint what their problem is and work towards  solution.  How can anyone rehabilitate their account if they can't tell what is the problem????

---

@mam98031 For this particular type of restriction, it is focused on an international sellers INR history over a set period of time. If an international seller were to show a high percentage of INR's once a minimum of 10 is hit, then we will evaluate the account as a whole looking at several criterias. To prevent abuse, we are not able to share all of the things our system uses to determine is an account would receive certain restrictions such as this one preventing international sellers from selling into the US and Canada.  

[laststopgeneralstore]

Okay, thank you for letting me know. I greatly appreciate it.

[valueaddedresource]

---

devon@ebay wrote:

---

@mam98031 wrote:

devon@ebay 

I wasn't looking for account specific info at all and I never have done that.  I'm trying to understand the Ebay policy so I can better help when these questions come up.  And they are coming up more frequently for International sellers than I've seen in the Community.

With that said, even the policy that I copied part of it above doesn't say that they are eval'd on DSR.

I just want to learn and understand the policies.  AT this point it makes no sense to me.  That email specifically calls out things that a seller does not appear to be eval'd on.  So how is any seller suppose to be able to pinpoint what their problem is and work towards  solution.  How can anyone rehabilitate their account if they can't tell what is the problem????

---

@mam98031 For this particular type of restriction, it is focused on an international sellers INR history over a set period of time. If an international seller were to show a high percentage of INR's once a minimum of 10 is hit, then we will evaluate the account as a whole looking at several criterias. To prevent abuse, we are not able to share all of the things our system uses to determine is an account would receive certain restrictions such as this one preventing international sellers from selling into the US and Canada.  

---

devon@ebay does the minimum of 10 also apply to the new Shipping Performance policy? Because it doesn't say anything about a minimum threshold on that policy page.

I think there is a lot of confusion about exactly which policies are being discussed/applied here and that's why these sellers are so frustrated and community members are struggling to answer these questions - there are multiple policies possibly in play and no good explanation about which ones are being applied and how/when they may overlap etc.

Can you get answers for the questions I asked in message 56 please?  None of those questions require account specific information - we're all just trying to understand how/when this new policy may be applied and what is being evaluated (just INR cases filed or other factors like DSRs, buyers contacting support etc.)

[devon@ebay]

---

@valueaddedresource wrote:

---

devon@ebay wrote:

---

@mam98031 wrote:

devon@ebay 

I wasn't looking for account specific info at all and I never have done that.  I'm trying to understand the Ebay policy so I can better help when these questions come up.  And they are coming up more frequently for International sellers than I've seen in the Community.

With that said, even the policy that I copied part of it above doesn't say that they are eval'd on DSR.

I just want to learn and understand the policies.  AT this point it makes no sense to me.  That email specifically calls out things that a seller does not appear to be eval'd on.  So how is any seller suppose to be able to pinpoint what their problem is and work towards  solution.  How can anyone rehabilitate their account if they can't tell what is the problem????

---

@mam98031 For this particular type of restriction, it is focused on an international sellers INR history over a set period of time. If an international seller were to show a high percentage of INR's once a minimum of 10 is hit, then we will evaluate the account as a whole looking at several criterias. To prevent abuse, we are not able to share all of the things our system uses to determine is an account would receive certain restrictions such as this one preventing international sellers from selling into the US and Canada.  

---

devon@ebay does the minimum of 10 also apply to the new Shipping Performance policy? Because it doesn't say anything about a minimum threshold on that policy page.

I think there is a lot of confusion about exactly which policies are being discussed/applied here and that's why these sellers are so frustrated and community members are struggling to answer these questions - there are multiple policies possibly in play and no good explanation about which ones are being applied and how/when they may overlap etc.

Can you get answers for the questions I asked in message 56 please?  None of those questions require account specific information - we're all just trying to understand how/when this new policy may be applied and what is being evaluated (just INR cases filed or other factors like DSRs, buyers contacting support etc.)

---

@valueaddedresource At this time we do not have any other additional information to share on the new Shipping Performance policy. If there is any more insight that we can get and share, we will be sure to let you and others know.

[herbal_product_store]

This policy very badly affects on good sellers because some customers do scams and some customers open unnecessary INR cases may someone didn't know about it and open, For me last month 10 UK customers open INR cases, and 6 customer close them after a few days, 3 customers actually not received at that time because airmail delay and I gave a refund for that customers another buyer do scam and also issue refund that kind of customers. Consider about last year only received 12 INR cases, 1 was received last month this kind of reason, Ebay block the UK and remove all listings and after a few days permanently restricted. I sell on here now for nearly 3 years and top-rated seller in 4 regions, not considering a seller a good thing and restricting this happens to so many genuine sellers, so this is not good.

[valueaddedresource]

---

devon@ebay wrote:

---

@valueaddedresource wrote:

---

devon@ebay wrote:

---

@mam98031 wrote:

devon@ebay 

I wasn't looking for account specific info at all and I never have done that.  I'm trying to understand the Ebay policy so I can better help when these questions come up.  And they are coming up more frequently for International sellers than I've seen in the Community.

With that said, even the policy that I copied part of it above doesn't say that they are eval'd on DSR.

I just want to learn and understand the policies.  AT this point it makes no sense to me.  That email specifically calls out things that a seller does not appear to be eval'd on.  So how is any seller suppose to be able to pinpoint what their problem is and work towards  solution.  How can anyone rehabilitate their account if they can't tell what is the problem????

---

@mam98031 For this particular type of restriction, it is focused on an international sellers INR history over a set period of time. If an international seller were to show a high percentage of INR's once a minimum of 10 is hit, then we will evaluate the account as a whole looking at several criterias. To prevent abuse, we are not able to share all of the things our system uses to determine is an account would receive certain restrictions such as this one preventing international sellers from selling into the US and Canada.  

---

devon@ebay does the minimum of 10 also apply to the new Shipping Performance policy? Because it doesn't say anything about a minimum threshold on that policy page.

I think there is a lot of confusion about exactly which policies are being discussed/applied here and that's why these sellers are so frustrated and community members are struggling to answer these questions - there are multiple policies possibly in play and no good explanation about which ones are being applied and how/when they may overlap etc.

Can you get answers for the questions I asked in message 56 please?  None of those questions require account specific information - we're all just trying to understand how/when this new policy may be applied and what is being evaluated (just INR cases filed or other factors like DSRs, buyers contacting support etc.)

---

@valueaddedresource At this time we do not have any other additional information to share on the new Shipping Performance policy. If there is any more insight that we can get and share, we will be sure to let you and others know.

---

Thanks devon@ebay can you at least find out if they have started enforcing that new policy early?

It sure looks like at least some of these sellers *are* being restricted due to the  Shipping Performance policy but it isn't supposed to go into effect until July 24.

It would be helpful to know if we should be pointing them to that policy page as an explanation at this point or not.

[broto_64]

---

@elvak-24 wrote:

we have traking number that show deleverd

---

So when the buyer open case of Item Not Received, you must enter tracking number manually in the case.

[cardxcraft]

Thanks for replying.  Yes, I can state categorically they, the OP, has never been, nor associated with dropshippers.  

How can you drop ship rare, ooak items.  Furthermore, he's been selling on Ebay for over 20 years, twice as long in rare antiques, and  has been, as Ebay puts it, one of the most reputable Ebay sellers.  I digress, as Ebay's system is corporate, mindless barbarism.  What often happens is the good get caught up with the bad.  

Anyways, thanks for clearing it up @lacemaker3

[lacemaker3]

@mam98031  and devon@ebay 

There is a list in the export.ebay.com seller performance policy of results that could happen if buyers' expectations are not met, and it closely reflects the list in the emails that some global sellers are receiving. I think they are basing the email information on this list, but that may or may not mean that DSRs are actually being counted or evaluated. I think the point is that sellers are expected to meet their buyers' expectations.

https://export.ebay.com/en/seller-performance/seller-level-and-sales/seller-performance-policy/

And, from the same export.ebay.com policy page, they are using several different transaction threshold numbers in these evaluations. So they aren't using a threshold number of 10 transactions, the thresholds are lower, and apparently depend on what is being evaluated.

https://export.ebay.com/en/seller-performance/seller-level-and-sales/seller-performance-policy/

                                         ...

In response to:

---

devon@ebay wrote:

---

@mam98031 wrote:

devon@ebay 

I wasn't looking for account specific info at all and I never have done that.  I'm trying to understand the Ebay policy so I can better help when these questions come up.  And they are coming up more frequently for International sellers than I've seen in the Community.

With that said, even the policy that I copied part of it above doesn't say that they are eval'd on DSR.

I just want to learn and understand the policies.  AT this point it makes no sense to me.  That email specifically calls out things that a seller does not appear to be eval'd on.  So how is any seller suppose to be able to pinpoint what their problem is and work towards  solution.  How can anyone rehabilitate their account if they can't tell what is the problem????

---

@mam98031 For this particular type of restriction, it is focused on an international sellers INR history over a set period of time. If an international seller were to show a high percentage of INR's once a minimum of 10 is hit, then we will evaluate the account as a whole looking at several criterias. To prevent abuse, we are not able to share all of the things our system uses to determine is an account would receive certain restrictions such as this one preventing international sellers from selling into the US and Canada.  

---

[sharp.shooter.ser]

I am one of the affected sellers as well with INR email. Top rated, 0 cases closed without resolution. The new policy that will be in force from July 24th isnt the cause of my restriction.

Its the Service metrics. In my particular case, I have 22 INR cases counted. All of those were closed in my favor because all of the items were actually delivered (one refunded before so that guy got a freebie). So my INR percentage is 3%. However, in 17 cases delay in delivery was caused by items being stuck in US Customs office, which by eBay policies and any postal operator is considered as something out of my control and that time isnt counted towards transit time. And I have proof of it. Yet eBay CS wont hear it and adjust that metric. If they adjusted it (as they should) my INR percentage would be 0.007% and I wouldn't be in this mess.

Other than that, I cant recall I had any other problem. I always ship on time, products are as described (had one case of snad but closed in my favor as well because the buyer was wrong, ordered the wrong item).

Items sent to Germany and Canada cant be tracked through eBay once they leave my country, but with other tracking methods they can be tracked.

eBay should adjust some of the stuff they use when evaluating an INR case in terms of its counting. 
also, what I believe is the main problem with INR is automatic opening of a case when buyer chooses to “ask seller a question” with “i havent received my item” - most of the buyers dont even intend to open a case, but dont use regular messaging, yet they open a case not even knowing it.