eBay

bigbunchoftoys · ‎09-19-2021

I (seller) need some advice on what to do about an INR that is about to be filed against me by my buyer. $200 item sent on 9/8/21 via USPS Priority Mail (only $100 insurance on package) and had an Ebay estimated delivery of 9/11/21 (ND to PA). The last tacking scan was on 9/10/21 at my local distribution center. On 9/15/12 I opened a USPS Missing Mail search. Tracking has not updated since the 9/10/21 scan.

What is my best course of action? Buyer has been patient until now and is about to open an INR case against me (can't blame him since it is already 8 days past due).

1. Refund the buyer voluntarily before Ebay is asked to step in (and hope it gets delivered within 30 days and try to appeal via Facebook).

2. Refund the buyer and initiate a USPS Mail Intercept and hopefully it gets found and redirected back to me.

Sorry about the long post but I really need good advice here. Thank you in advance. Also, does anybody know if Ebay is still granting appeals for INR packages that get delivered within 30 days of case closure if the seller voluntarily refunds before Ebay is asked to step in?

chevy_327 · ‎09-20-2021

@popblox wrote:
@chevy_327 wrote:
@popblox wrote:
@auctionairecorp wrote:
eBay loves INR's, it gives them an "excuse " to charge 50% higher FVFs. Search for "additional final value fees" in ebay's Help & Contact section.
I've had 160+ INR's in the last 18 months, and I can assure you eBay does not charge additional final value fees for INR's. They extend your estimated delivery dates.

With over 160 INR's for 1 seller, there is clearly something wrong with ebay's "estimated delivery" system. There has to be something in it for them or they would fix it.
I've had 160 INR's, but that's out of 12,351 transactions in the last 18 months, so that's only about 1% of all all my shipments. Everything else got there on time or early, so the estimated delivery date was/is actually pretty accurate.

I have another post with considerably more details.

Wow you're a busy woman. That makes more sense then, 1%. But you have to admit there is a problem. I mean to say 3 day estimated delivery when the PO is so messed up now is crazy.

I didn't read your whole other post but it looks like you refund, then ebay refunds you when they finally receive the item? If that works that's great. I'll try that next time.

If that doesn't work, I'm coming back here and hold you to it! Kidding! Great post btw, learned a lot. Thanks.

bigbunchoftoys · ‎09-21-2021

Still no updates on the tracking for this package since it arrived at my local distribution center on 9/10. Buyer has not opened an INR yet (seems to be a nice guy that just wants his item but I don't know how long his patience will last). I have another question: I opened a Missing Mail search on 9/15 I have not opened a Package Research case for this package. Do you all think I should open a Package Research case with USPS now or won't that help if a Missing Mail Search is already open? If I do start a Package Research case, will it negatively effect the Missing Mail Search that is already open?