I have a very expensive package that the USPS can't deliver, because customer won't respond

[superbikez]

I've tried to contact the customer but he will not respond, USPS is going to return the item to me, it's ok I'll take it back no problem but it cost a lot to ship because it's huge, will I have to eat the shipping cost?

1. May 6, 2023

   3:28am
   PACKAGE RETURN NOTICE GENERATED

   SEMINOLE, FL 33777
2. Apr 26, 2023

   3:19am
   REMINDER TO SCHEDULE REDELIVERY

   SEMINOLE, FL 33777
3. Apr 21, 2023

   4:53pm
   NO AUTHORIZED RECIPIENT AVAILABLE

   SEMINOLE, FL 33777
4. Apr 21, 2023

   9:50am
   OUT FOR DELIVERY

   SEMINOLE, FL 33777
5. Apr 21, 2023

   9:39am
   ARRIVAL AT UNIT

   SEMINOLE, FL 33772
6. Apr 19, 2023

   6:58pm
   PROCESSED THROUGH USPS FACILITY

   ATLANTA-PEACHTREE GA DISTRIBUTI, 30320
7. Apr 19, 2023

   2:36pm
   DEPART POST OFFICE

   WOODSTOCK, GA 30188
8. Apr 19, 2023

   2:21pm
   USPS IN POSSESSION OF ITEM

   WOODSTOCK, GA 30188
9. Apr 19, 2023

   2:11pm
   PRE-SHIPMENT INFO SENT USPS AWAITS ITEM

   WOODSTOCK, GA 30189
10. Apr 19, 2023

    10:54am
    Tracking number provided

[heckofagame]

When you get it back and do a refund, do not refund the shipping cost. Or at least that's what I would do. 

[simba6]

Does it have to be signed for?  Not sure why they don't just leave it.   If a buyer refuses delivery, they do lose buyer protection. You then would not have to refund the shipping.  If it's lost in the return you would not have to refund anything at least as the MBG is worded.  That gets dicey as they could file a charge back.

[femmefan1946]

You dont have to pay back a penny

The package is Undeliverable

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...

[nenu-5410]

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@superbikez wrote:

I've tried to contact the customer but he will not respond, USPS is going to return the item to me

Apr 21, 2023

9:50am

OUT FOR DELIVERY

SEMINOLE, FL 33777

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Do not contact the buyer again. eBay considers Out for delivery to be successfully Delivered.

If the buyer files @superbikez an Item Not Received refund request

1. upload your tracking number

2. then go silent.

eBay will close the case without a refund, and feedback will be blocked or automatically removed if already left. Only after that, it's up to you how much to refund, if any.

Evidence of successful delivery
We require all of the following to prove a successful on-time delivery:

• A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered);
• The date of delivery or attempted delivery;