I got the negative feedback

[shidav]

I asked the buyer repeatedly in writing to send back the merchandise. And I informed him also, that I take back the item regardless if he has or doesn't have the original packaging. I just wanted him to mail it back to me in order to send him another size of the item he wanted and I communicated this fact to him. However, in his vulgar email, he refused to return the item. The buyer kept the merchandise and wrote untrue feedback as an act of revenge. 

I want you to check this out because my rating was 100% before this and it's important to me that my buyers see that I'm a reliable and trustworthy seller. This untruthful review ruined my selling opportunities. I'm very grateful for your oversight and hoping for a positive outcome. Thank you very much.

>>I reported to eBay but nothing happens

[mam98031]

I know it is disturbing, but there really isn't anything you or Ebay can do about this particular buyer.  I'm sorry thing happened to you and that your buyer wasn't willing to work with you.  But the FB isn't removable under the Ebay rules, so you are just going to have to live with it until it drops off next year.  Sorry!

[pburn]

As a buyer, I'd probably overlook that one negative comment from an unhappy buyer.

I'd be more interested in the two feedback comments from a buyer who purchased the same items you're offering for $19.96 and up, but s/he paid only $0.99 and $1.10--and both offered with free local pickup. That buyer has only two feedback comments, and they're both from you. I would, as a buyer, find that highly unusual. Those two feedback comments and transactions would be much more concerning to me than the negative you received.

[*coins]

Don't worry, that probably isn't going to destroy opportunities for sales. There's lots of buyer who don't look at seller feedback anyways. One thing you can do is reply to the feedback, which you can do at https://feedback.ebay.com/ws/eBayISAPI.dll?ViewPersonalizedFeedback. If you do this, make sure you give a calm, polite and professional response. Remember anyone and everyone can read your reply if you make one and potential customers would be reading it too.
Sorry you had this happen, good luck.

[luckythewinner]

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@shidav wrote:

I reported to eBay but nothing happens

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That is because there is nothing that eBay will do. Keeping the item and leaving negative feedback is one of the options that eBay offers to a buyer. 

There is absolutely nothing in eBay policy that requires an unhappy seller to spend additional time and effort to return an item or to refrain from leaving feedback.

And further, eBay is not going to investigate to determine who is telling the truth or whether the feedback is accurate. The vulgar language in his message to you is against policy, but that policy does not provide for removing feedback as an outcome.

[cubano4u]

Please try not to worry about this. I would totally buy from you still because that comment just comes across as rude. People who post like that just make themselves look like the problem and not the seller at all. Your best decision was not to post a reply, that might have made you look just as bad. Best to ignore and move on as you seem to have done since this is over a month old now. You will continue to sell and that neg will fade further away.
Best of luck to you....