I WANT PROOF!!!

[houseattic]

I sold a cookie jar lid and the buyer said it arrived broke and wanted a total refund.  I asked for a picture of proof.  She said she tried several times to send me a picture on her Iphone.  I never got it.  This went on for about a day and a half.  So I gave her eBays phone #.  She called them and got back to me and said eBay told her she didn't have to send a picture.  WHAT!!!!!!!  I want PROOF!!!!!!

I called eBay and they told me to tell her to send them the picture and they would send it to me.  Something about Document Uploader?  I couldn't quite understand them.  So with her supposedly trying to send me a picture (which I don't believe) I thought this would help.  She refused to send it to them because she didn't have to.

So I sent a full refund because I didn't want a bad mark on my feedback.  GGRRRR!!!

For all I know she is using the cookie jar lid and got her money back!!!  If this is true then she stoled from me and eBay is an accomplice.  I have NO proof.

They should MAKE a buyer send at least one picture or they are out of luck for the refund.

What makes matters worse is she was a GUEST.  Zero Feedback.  eBay still sided with her even though I'm a MEMBER!!!!  GGRRRR again!!

I'm not much on technology.  I barley make it.  I just get by.  I should have been born 100 years ago.  Is there a way I can block guests and low feedback people?  Would appriciate the help to do this.  It's worthless talking to eBay.

Thank you for reading this and letting me rant.   houseattic

[myescape]

as her seller you had buyers email and phone number.did you contact her thru 1 or both to send a pic?ebays uploader can be glitchy

[castlemagicmemories]

---

@ersatz_sobriquet wrote:

---

@castlemagicmemories wrote:

Sorry.

Buyers are not required to send picture proof.  

You cannot block guests or low feedback buyers.

---

Buyers should be required to send proof, it's really not too much to ask, castle. Especially with heavy broken glass/pottery. It's either broken or it's not, a photo proof gives the seller the proof they need to not having to bother with getting a broken and useless item mailed back to them. 

---

I understand, however, I didn't say it was too much to ask, I just said that Ebay does not require buyers to send photos.  

And actually doesn't sending it back create a hazard, and USPS would not accept it,  and void insurance?

But not everyone may have a cell phone or if they do, know how to take and send a picture.  I have a separate camera that I use and send the seller pictures of the broken item via desktop but I can see where not everyone could do that.  Yes, I know that casts doubt on their claim of broken, and I have no answer to that.  

Not saying this seller was remiss, but if the packing was inadequate,  insurance claim might be denied, even with pictures?

---

[oaklandmaryland]

Makes no difference at if the photo shows it is broken. A SNAD item is approved by Ebay 99.99% of time favor of buyer. They will just tell you it either got broken in transport or was sent broken. A seller cannot question and the buyers know it by this time. That's the main reason so much scamming is going on. Ebay also knows this occurs but chooses not to do anything about it. I realize Ebay has no legal way to prevent it but they could put big restrictions on buyers who claim over a certain number of items are SNAD. Anything would help. But of course the scammer also know how to get around restrictions too. This is just another example of the decaying me me me society caused by too much permissiveness, passing through school even if failing and too many trophies for just participating

[shady*gray]

 Is there a way I can block guests and low feedback people?  

=======

No.

[ersatz_sobriquet]

---

@castlemagicmemories wrote:

---

@ersatz_sobriquet wrote:

---

@castlemagicmemories wrote:

Sorry.

Buyers are not required to send picture proof.  

You cannot block guests or low feedback buyers.

---

Buyers should be required to send proof, it's really not too much to ask, castle. Especially with heavy broken glass/pottery. It's either broken or it's not, a photo proof gives the seller the proof they need to not having to bother with getting a broken and useless item mailed back to them. 

---

I understand, however, I didn't say it was too much to ask, I just said that Ebay does not require buyers to send photos.  

And actually doesn't sending it back create a hazard, and USPS would not accept it,  and void insurance?

But not everyone may have a cell phone or if they do, know how to take and send a picture.  I have a separate camera that I use and send the seller pictures of the broken item via desktop but I can see where not everyone could do that.  Yes, I know that casts doubt on their claim of broken, and I have no answer to that.  

Not saying this seller was remiss, but if the packing was inadequate,  insurance claim might be denied, even with pictures?

---

---

This is the latest headache for sellers. The buyer has to help us along in insurance claims, and if they refuse to do so, we're out of luck on winning a claim. We need a picture at least. we need the item still in the buyer's possession. It's a real problem if we authorize a return, USPS will refuse to reimburse, yes, we're in a catch-22 since ebay insists we provide a return label and we don't have enough time once an ebay claim is opened to also process a USPS claim before the item is mailed back. Only thing we can really do is package that item to survive being drop-kicked, which is what I do these days. 

I do realize some people don't have the right picture taking capabilities on their smart phones nor know how to send a picture online. They're few and far between though. It can happen, sure. So yes, that argument is valid. It's not those who can't send a picture that bother me, it's those that refuse and are quite capable. Why make headaches for sellers? That bothers me. 

[ron_blount]

Hi, Get buyer i.d and then block them so you never have to deal with them again,next time tell them to return the item for refund,even if you have to pay return postage at least you know.

[castlemagicmemories]

---

@ersatz_sobriquet wrote:

---

@castlemagicmemories wrote:

---

@ersatz_sobriquet wrote:

---

@castlemagicmemories wrote:

Sorry.

Buyers are not required to send picture proof.  

You cannot block guests or low feedback buyers.

---

Buyers should be required to send proof, it's really not too much to ask, castle. Especially with heavy broken glass/pottery. It's either broken or it's not, a photo proof gives the seller the proof they need to not having to bother with getting a broken and useless item mailed back to them. 

---

I understand, however, I didn't say it was too much to ask, I just said that Ebay does not require buyers to send photos.  

And actually doesn't sending it back create a hazard, and USPS would not accept it,  and void insurance?

But not everyone may have a cell phone or if they do, know how to take and send a picture.  I have a separate camera that I use and send the seller pictures of the broken item via desktop but I can see where not everyone could do that.  Yes, I know that casts doubt on their claim of broken, and I have no answer to that.  

Not saying this seller was remiss, but if the packing was inadequate,  insurance claim might be denied, even with pictures?

---

---

This is the latest headache for sellers. The buyer has to help us along in insurance claims, and if they refuse to do so, we're out of luck on winning a claim. We need a picture at least. we need the item still in the buyer's possession. It's a real problem if we authorize a return, USPS will refuse to reimburse, yes, we're in a catch-22 since ebay insists we provide a return label and we don't have enough time once an ebay claim is opened to also process a USPS claim before the item is mailed back. Only thing we can really do is package that item to survive being drop-kicked, which is what I do these days. 

I do realize some people don't have the right picture taking capabilities on their smart phones nor know how to send a picture online. They're few and far between though. It can happen, sure. So yes, that argument is valid. It's not those who can't send a picture that bother me, it's those that refuse and are quite capable. Why make headaches for sellers? That bothers me. 

---

Again, I understand and sympathize.  You are right~~best way is to pack like ti needs to survive Armaggedon, and you know cookie jars are particularly vulnerable.  

I'm not the most tech savvy individual and I consider myself fortunate that I can send a picture.  Agreed that those who refuse are problematic, and while it can create headaches for sellers, some buyers  might just be aggravated enough in getting a broken item, they feel they shouldn't have to send the picture, the seller should have packed properly to start with~~they feel it is not really their problem.  Others might be reluctant to confess they can't send it because they don't know how.

Just some thoughts.  I totally understand the seller point of view~~and would never want anyone to just be out that money.  But I can see that a buyer might have other thoughts as well.

[ersatz_sobriquet]

I too can see the buyer's point of view, castle. Agreed. 

So what can sellers do? If it's a heavy glass/pottery/breakable item, don't list such an item until you know how to pack properly, and still be prepared to have to pay return shipping to get back a broken item. As for buyers, ebay could help out a little here on these claims. Ask the buyer to upload a photo when the item is broken. Even if the buyer doesn't know how to meet this request, it is only a request, and a little something ebay could do for sellers. Helping sellers is something that ebay should not overlook, such as allowing enough time for a USPS claim to process before requiring the buyer send the item back. Little things to help us sellers could go a long way, ebay, so that this trust ebay demands of sellers is authentic and not just forced. 

[lookng2015]

I'm one of those who don't see how difficult it is to expect a buyer to send a photo of a broken item considering they expect a refund. Other sites require it as part of a damage claim, don't see why eBay feels it's such a burden on the buyer.

Buyer gets a damaged item, sends photo proof of same and boom , refund if seller chooses not to require a return.

[castlemagicmemories]

---

@ersatz_sobriquet wrote:

I too can see the buyer's point of view, castle. Agreed. 

So what can sellers do? If it's a heavy glass/pottery/breakable item, don't list such an item until you know how to pack properly, and still be prepared to have to pay return shipping to get back a broken item. As for buyers, ebay could help out a little here on these claims. Ask the buyer to upload a photo when the item is broken. Even if the buyer doesn't know how to meet this request, it is only a request, and a little something ebay could do for sellers. Helping sellers is something that ebay should not overlook, such as allowing enough time for a USPS claim to process before requiring the buyer send the item back. Little things to help us sellers could go a long way, ebay, so that this trust ebay demands of sellers is authentic and not just forced. 

---

Well, while Ebay doesn't ask or require the buyer to send a picture, there is a spot in the dispute that says attach photos, so indirectly, they do ask for a photo.  Just very quietly!

But I totally understand both sides of the equation and the policies thereof.

Agreed, the best prevention is that Aramaggedon packing!!!  Because it is a hassle for both buyer and seller to deal with this.

While I attach photos, not patting myself on the back here, I know that not everyone will do that.   

[snugbones]

It is absolutely worthless talking to eBay.  Who do you talk to?  You are generally on hold for an hour or longer.  I was on with them this morning for 32 minutes, got transferred twice, then they disconnected the call.  

Horrible customer service.

Sounds like you got taken from the buyer.  

[houseattic]

Yep.

[kensgiftshop]

If you already sent their refund, there is no reason for the buyer to send the item back.

[campesinoplastic2014]

I'll bet they have no problem uploading "selfies" 16 times a day

[7606dennis]

I would ordinarily simply advise the buyer to return for a refund and send a return label.  However, if the buyer sent a photo that supported their claim, I'd probably merely refund them in full and ask them to dispose of the damaged item themselves.

Of course, if the item was insured I'd ask them to hold the damaged item and the packaging material in case the insurer wants to inspect it.  But I'd let them know that I'd be refunding regardless of any insurance claim outcome.

While it often speeds up the refund process if the buyer sends pictures, it is not required by eBay or PayPal that they do.