How to respond

[ellenshideout]

I have a quick question.

A buyer messaged me upset that they only got 2 instead of 30 pieces. Which is susipicious since anyone should know that price would never be for 30. 

It is for a banknote whose catalog number is p15-cs. Thought it meant 15 pieces which makes no sense. All listings that is that specific banknote say this also.

This is someone whom has been buying on eBay for several years so not a rookie. Also weird since order was from over a 2 months ago and now wondering about it.

[ellenshideout]

Did this exact thing. And his response was I am lying and listing was for 15 pieces even though one banknote was shown. Even after explaining the situation he refuses to believe he got it wrong. Not responding to that email but did report them to eBay for their behavior.

[ellenshideout]

Happy to say the buyer finally closed this very early this morning. Sent me a nasty message right before closing doing so which was like ouch.

Called me disgusting for not caving in to his demands. Some people you can never please. Said I was burning him and compared it to being beaten. 

Just glad it is closed now. And can enjoy my days off from school.

[conservitvs · Accepted solution]

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@ellenshideout wrote:

Happy to say the buyer finally closed this very early this morning. Sent me a nasty message right before closing doing so which was like ouch.

Called me disgusting for not caving in to his demands. Some people you can never please. Said I was burning him and compared it to being beaten. 

Just glad it is closed now. And can enjoy my days off from school.

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If you have not already, block. Be sure to tick the box that blocks future communication. 

Jot down buyer’s address. Be aware of future purchases from new accounts. Check to make sure it is not your buyer circumventing the BBL to get retribution. 

[albertabrightalberta]

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@ellenshideout wrote:

Reread their original email and that is upsetting since it was not that. Went back and found their feedback from almost two months ago and was very positive. Fishier then a fish market. Feedback is horrible oy 92.2%!

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This caught my eye. If the buyer has feedback <100%, that means he/she is also a seller. 

Did you happen to look at their listings to see if they tried to flip your item? It's possible that they want to return because they couldn't sell it at a profit. 

[ellenshideout]

Thank you for the tip about writing down address. I had not thought about that one. 

[grand-and-glorious-purpose]

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@ellenshideout wrote:

he refuses to believe he got it wrong. 

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Refer back to what I said.

[chapeau-noir]

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@ellenshideout wrote:

Happy to say the buyer finally closed this very early this morning. Sent me a nasty message right before closing doing so which was like ouch.

Called me disgusting for not caving in to his demands. Some people you can never please. Said I was burning him and compared it to being beaten. 

Just glad it is closed now. And can enjoy my days off from school.

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Poor widdle baby has a sad now? Awwwww...poor him. He probably plays this game on other sellers, too, and throws similar tantrums when they don't cave.

[boomersbiz46]

I list a lot of glassware as "Choice". That means choice of 1 item out of 5 or 10 available. I clearly state this in my title and further describe it in the description.  I do this to get rid of things and to help out the garage sale crowd that want items under 10.00. I also do this as with china and glassware, as most people only are looking for a replacement piece not an entire set. I also list jewelry this way. Always ends up being cancelled as they think the for ex, that 6.95 is for all the items in the picture..I have found that most people don't read the listing, they just look at the picture and assume that 6.95 is for the entire lot.   So then they cancel. It's a pain but I do sell a lot of single items that way for a reasonable price.  So far no one has gotten angry with me thank goodness. 

[wastingtime101]

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@boomersbiz46 wrote:

I list a lot of glassware as "Choice". That means choice of 1 item out of 5 or 10 available. I clearly state this in my title and further describe it in the description.  I do this to get rid of things and to help out the garage sale crowd that want items under 10.00. I also do this as with china and glassware, as most people only are looking for a replacement piece not an entire set. I also list jewelry this way. Always ends up being cancelled as they think the for ex, that 6.95 is for all the items in the picture..I have found that most people don't read the listing, they just look at the picture and assume that 6.95 is for the entire lot.   So then they cancel. It's a pain but I do sell a lot of single items that way for a reasonable price.  So far no one has gotten angry with me thank goodness. 

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Oh man, you've got that set up all wrong.

Take item: 146528516006

Photo should depict ONE plate, then you set the quantity to the number available. When buyer wants to purchase more than one, then enter the quantity they want and can check out.

I strongly suggest fixing your listings @boomersbiz46 .