mam98031 • Volunteer Community Member • Buyer/Seller since 1999
If you are sure you can't do a partial refund, then you need to ACCEPT that request for a return. You know the buyer has nothing to return to you, so there is no risk there. But you don't want Ebay stepping in and possibly fully refunding the buyer.
It is likely that the partial refund doesn't appear yet because the item hasn't been returned to you.
You REALLY do need to respond to that Request for return so you don't have unexpected issues.
You can ask your buyer to close the claim so that you reship the item. You can also invoice the buyer through PayPal for any additional money you need for shipping. If you do this, make sure you include your PP fees in whatever you charge your buyer.
Or you can issue them a partial refund and then relist the item. You should not need to increase the cost of the new listing since you didn't fully refund them originally.
Let me know if I've totally confused you. LOL But if I didn't make things clear enough, Please ask, I'll try to give you a better description.
@mam98031 wrote:
@seeryanb wrote:Fast forward almost a month and fedex drops the package off at my house.
It is likely that the partial refund doesn't appear yet because the item hasn't been returned to you.
Um it is written, the item has already been returned.
@seeryanb wrote:2 days ago the buyer started a return request
but i didnt respond as i was busy and hadnt had a chance to figure out what was even going on yet.
Don't you have the option to offer a partial refund @seeryanb on that list, as you wished? If the buyer accepts, eBay will issue the partial refund and close the return request.
@12345jamesstamps wrote:Why "issue them a partial refund"? item is being returned...can seller deduct shipping cost from partial refund? Just curious.
Seller can't "minus shipping cost"...has to do a "full refund".
So if seller can only do a full refund...why do you suggest a partial refund?
If the claim gets closed by the buyer, then yes the seller most certainly can.
The buyer can NOT return the item and they filed a Request to Return the item. Whatever reason they selected to open the claim was not factual since it was the carrier that returned the item to the seller.
The buyer filed a dispute in Ebay that does not apply to what actually happened on the transaction.
The ship to address the buyer used would not accept the shipment. That is the same as the buyer refusing the shipment, which counts as being delivered.
Everyone on this thread is welcome to bat this conversations back and forth, but the OP is the one that is at risk here, none of us are. Tomorrow the buyer can ask Ebay to step in on the Dispute according to the OP. If the seller can't get the buyer to close the dispute before then, then they need to accept it and allow the return.
To do nothing, which has been suggested leaves the OP at risk that Ebay steps in tomorrow and fully refunds the buyer. Of course that would be the wrong action for Ebay to take, but that doesn't mean it won't happen then the OP has to go through the appeal process to try and get their money back.
I must admit, I'm unsure why the OP doesn't have the option for a partial refund, but that is what they have said.
@rseuqinh wrote:
@gloryglorygifts wrote:
@seeryanb wrote:2 days ago the buyer started a return request but i didnt respond as i was busy and hadnt had a chance to figure out what was even going on yet.
Yesterday he sent a message saying he still wants item, and will pay for shipping again. I immediatly agreed to his request, and havent heard anything back since then.
I don't want ebay to step in tomorrow, so I was going to just issue a partial refund for the cost of the item minus shipping but I don't have that option. I can only issue full refund, and I don't belive I should
Should i leave it in ebays hands and wait til they step in tomorrow (I hear that's usually a bad idea). Should I eat the loss and move on??
Since today is the 9th, what happened? Did you do something or did ebay intervene?
We still have time -- @seeryanb has until Thursday, then the buyer can ask eBay to step on a toe starting on Friday.
Good Call. The long weekend really is helping the OP on this one. Sellers must respond within 3 Business days. So opened on the 6th, which is last Friday, the seller has Tuesday, Wednesday and Thursday to respond.
