albertabrightalberta
mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@fbusoni wrote:
@bhturnow wrote:I received a negative feedback from a non-paying bidder. I have contacted eBay several times and they will not remove it. The just say they reviewed it but will not remove it. The buyer kept telling me he would pay and never did and then left me negative feedback on day 90 so by time I saw it, I could not reciprocate the favor. So frustrating. Any suggestions to help remove it????? Who and how to contact? Thank you.
But I am surprised to read that a buyer can leave negative feedback in the absence of an actual purchase and a completed financial transaction.
Is this indeed possible? In 25 years of selling here I've not had that experience.
If the seller didn't cancel for non-payment, the buyer is able to leave feedback. It sounds like @bhturnow didn't cancel after 4 days without payment.
@bhturnow wrote:Thank you. Just frustrating. My feedback was 94% for a year because of his feedback. Sellers should have more rights than buyers who fail to pay. Be well.
Sellers do, you simply did not ask Ebay until well after the 60 day period. This isn't on Ebay, it is on you for not tracking your account more frequently. With that said, since there is no comment on the feedback, Ebay likely would not have removed it anyway.
If the item was unpaid, Ebay should have removed the feedback but since they didn't automatically, there may be something else not shared about this transaction. With that said, more info really isn't needed. The FB is way too old for anything to be done with it no matter what information you share.
Sorry!
@javja1102 wrote:Here are some steps that might help:
Contact eBay again: Ask to speak with a supervisor or request an escalation. Sometimes going up the chain helps. https://community.ebay.com/t5/Ask-a-Mentor/Box/
Use the Feedback Revision Request: If you haven't tried it yet, this process might work, especially if the buyer promised to pay and didn't.
Provide evidence: Gather all your messages with the buyer and share them with eBay. Show them you did everything you could to resolve the issue.
Try social media: Posting politely on eBay's Twitter or Facebook might get a quicker response from their team.
Good luck—hope this helps!"
The feedback is TOO OLD. There is nothing that can be done.
@javja1102 wrote:It wasn't AI though, But as per my personal opinion removing negative feedback without the support of buyer is not possible, you should ask your buyer to edit (if he/she can) Otherwise the ebay support is available for you and they can bette help.
It's TOO OLD. No seller can request a FB that old to be revised, changed or removed. It way outside the window.
@fbusoni wrote:
@albertabrightalberta wrote:
@fbusoni wrote:But I am surprised to read that a buyer can leave negative feedback in the absence of an actual purchase and a completed financial transaction.
Is this indeed possible? In 25 years of selling here I've not had that experience.
If the seller didn't cancel for non-payment, the buyer is able to leave feedback. It sounds like @bhturnow didn't cancel after 4 days without payment.
Thank you so much! I had no idea that such a loophole existed. Why am I not surprised?
For all the world, it seems that eBay's relationship with sellers is indeed a most peculiar one.
It isn't a "loophole", it is part of the policy. If the payment is electronically made, Ebay doesn't know about it unless the seller tells them. There is no requirement to file for an unpaid item by the seller. Not sure how this is getting turned around to be an Ebay issue away from the seller in which simply didn't handle the situation in a timely manner.
With that said, their can be some very good reasons why the OP was not able to take care of this in a timely manner.
