eBay

dougefresh091 · ‎03-16-2018

I've reported a buyer for sending abusive emails almost a month ago and I've not heard back yet. I'm wondering if I should be taking additional action, or if this usually takes a bit of time? In the past I've had the window of action close on me and have missed out in leaving feedback, ect. so I'm worried that might happen here. In the list of reasons to have eBay call me back, this is not one of them. Any suggestions? Thanks.

bigdeals.etc · ‎03-16-2018

@itz_staceywrote:
@coolectionswrote:
@bigdeals.etcwrote:
@chrysylyswrote:
I see nothing in your FB that would be eligible for removal.
It could be extortion...
@bigdeals.etc
Could you return and explain how a feedback saying "pathetic" would be extortion ?
chrysylys wasn't referring to the wording ("pathetic").

The comment was suggesting that it's possible that the buyer could have been trying to extort the seller via messages (give me a refund and let me keep the item or I'll NEG you). Which in this case would be the ONLY reason ebay would remove it.

Bingo! We don't really know exactly what the messages between the OP and buyer are... wording wise. I'm just not ruling out the possibility of extortion as a reason due to lack of information. Only the OP will know that. So I wouldn't confidently say a feedback is completely ineligible for removal unless I see all the messages.

ted_200 · ‎03-16-2018

@coolectionswrote:
@itz_stacey
There was no mention of anything about extortion. The buyer was upset with the OP and sent rude emails to them so the OP wanted to report it. It sounded like the OP thought since there was rude messages that it would also qualify for feedback removal but that is not the case.

That was in reply to your post that "you saw nothing that would make the f/b eligible for removal".

It may be removable for reasons you cannot see in the feedback. An example was given. Extortion emails can be rude. OP may not know about the rules involving feedback extortion. There could be a basis for removing it. We don't have enough details. If we know the details of how the feedback appeared to begin with, we might be able to help craft a useful reply to the feedback if it isn't removed.

The Floggings Will Continue Until Morale Improves.

ted_200 · ‎03-16-2018

Only the OP will know that. So I wouldn't confidently say a feedback is completely ineligible for removal unless I see all the messages.

Feedback is also removable if it does not pertain to the transaction for which it was left. If the "rude emails" were about another listing, or a past transaction, the feedback would be removable on that basis.

It would also be removable if the buyer had demanded something outside the scope of the listing... for example, listing is U.S. only, buyer wants it shipped to Canada, seller says no, buyer sends rude emails, then buys it and has it sent to U.S. reshipper, and neg.s because seller wouldn't ship to Canada.

The Floggings Will Continue Until Morale Improves.

gotta-get-stuff · ‎03-17-2018

I'm still waiting 2.5 years. On the feedback issue, you CANNOT leave negative feedback and it can get you slapped by eBay if you leave the buyer a positive feedback with a negative comment.

@dougefresh091wrote:
if this usually takes a bit of time? In the past I've had the window of action close on me and have missed out in leaving feedback, ect.

Tiptoeing through the tulips can end in stepping on a cow patty 😉

turquoisetulips · ‎03-17-2018

Tiptoeing through the tulips can end in stepping on a cow patty - quote

😞 - tulips

turquoisetulips · ‎03-17-2018

I've reported a buyer for sending abusive emails almost a month ago and I've not heard back yet OP -

Don't worry about that ,, e bay keeps those dealings top secret . I recently had a buyer contact me to say she received an empty package from me and asked I send her another necklace . I know I didn't send her an empty package ,, I sent her exactly what she ordered . I contacted e bay and since the tracking number proved delivery they sided with me and closed the case . Then the same buyer opened a return for a refund ,, return what ? She claimed the package was empty . Again e bay closed the case . They also told me they would keep an eye on this buyer to see if she has a pattern for these kinds of claims . She's been sending me nasty messages ever since . I guess some people really get upset when things don't go as planned . I hope the abusive e mails stop for you ,, but if they don't just ignore them. The world is full of all kinds of people and some are not so nice . Tulips

ed8108 · ‎03-17-2018

Remember to block this buyer.

lewisburggold · ‎03-17-2018

They wont do anything. 99% of the time they dont care. Make sure to block them and probably just move on. Best regards

castlemagicmemories · ‎03-17-2018

@dougefresh091wrote:
Thanks, that is indeed what I was asking. Well, fair enough I guess. What about feedback? I've reported the negative feedback as well, but have heard nothing back and it hasn't been removed. It seems like a clear violation to eBay terms, especially with the abusive emails I received.

I don't know what ebay terms you feel it is a clear violation of, but the negative feedback left is just one word, and that one word will be taken as the buyer's opinion, and would not be removable.

Cutomer's communication may be inappropriate but that does not negate his opinion. There are very specific reasons for Ebay to remove feedback.

castlemagicmemories · ‎03-17-2018

@coolectionswrote:
@bigdeals.etcwrote:
@chrysylyswrote:
I see nothing in your FB that would be eligible for removal.
It could be extortion...
@bigdeals.etc
Could you return and explain how a feedback saying "pathetic" would be extortion ?

Buyer could hope the seller will offer a refund to make it go away via a feedback revision.

castlemagicmemories · ‎03-17-2018

Don't worry about that ,, e bay keeps those dealings top secret .

This is true. Anytime you submit a report, or call CS on anything concerning another person's account, they will state thank you for your report, but we cannot share the details of what occurs due to privacy concerns. We cannot tell what action, if any, has or will be taken.