How long do buyers have to open a case?

[autosavior1]

Recently sold a vintage pin (kind you might have bought at a concert or store with the celebrity you were into on it).  We had three listed at once in one buy it now (you will receive one of the three).  No one bought any after a few months.  So we set them up to sell one at a time.  Sold one.  Buyer receives it; says it isn't the same pin as in the picture.  I explained it was possible we sent the wrong one (all have the same wear but still our bad).  We have offered to exchange it, sent him two pictures of the ones we still have and offered a full refund if he just wants to return it at our cost.  He wants a partial refund and just keep the one he has.  To us, sounds like buyer remorse.  When we did send him the two pictures to choose from it was the next day before we heard from him (proably because that's how similiar the condition is).  He's "**bleep**" that we won't send him a partial refund (he wants it for the opening bid price pretty much).  He threatened our feedback without saying "feedback".  He also said he has 60 days to file a case.  I have tried to find this on ebay to see if it's true.   Can anyone offer some advice?

[gkyn29]

In this case, since the borrower actually received the item, it is 30 days from the date of receipt if filed through ebay...Paypal is 180 days from payment date.

If it had not been received, it would be 30 days from the LAST estimated delivery date for ebay and the above regarding paypal would stand.

Therefore, if the borrower wants to wait 60 days, he'll have to do it through pp, not ebay.

[papermoneyforme]

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@gkyn29 wrote:

In this case, since the borrower actually received the item, it is 30 days from the date of receipt if filed through ebay...Paypal is 180 days from payment date.

If it had not been received, it would be 30 days from the LAST estimated delivery date for ebay and the above regarding paypal would stand.

Therefore, if the borrower wants to wait 60 days, he'll have to do it through pp, not ebay.

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And if through Paypal, buyer pays for return shipping with tracking

[autosavior1]

Thank you for the reply.  I also saw that we can ask eBay to intervene and make the decision after three days of not reaching a resolution.  

[lewisburggold]

Just be careful you could end up losing the item and the money.  Best regards

[pjcdn2005]

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@autosavior1 wrote:

Thank you for the reply.  I also saw that we can ask eBay to intervene and make the decision after three days of not reaching a resolution.  

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I wouldn't recommend doing that.  Generally if ebay is asked to step in, they rule in favor of the buyer, send them a return label and charge you for the label. They would also give you an unresolved case defect if they resolved in favor of the buyer.  I don't know if ebay rules differently if it has been longer than 30 days since receipt but I wouldn't count on that.

[castlemagicmemories]

Advice?  You acknowledge you could have sent the wrong one.  

But if all the items have the same degree of use, then there was no way you could have sent the wrong one, so apparently there is a difference in them, which you have just admitted.

Thus your claim of buyer's remorse is unfounded.  NOT every buyer is a scammer.

You may have made a mistake, as YOU said.  That does not make you a scammer, correct?

Buyer doesn't want to return.  While you don't have to give him a discount, do you really want the negative feedback?  CS may or may not remove the negative, based on feedback extortion, but you might have to go a long way and not get that, especially since you have admitted in a public forum that it might have been your mistake.

Your call.

[castlemagicmemories]

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@autosavior1 wrote:

Thank you for the reply.  I also saw that we can ask eBay to intervene and make the decision after three days of not reaching a resolution.  

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And then Ebay will find for the buyer, force a refund, and give you a very serious defect that can impact your selling privileges because you asked them to step in instead of handling it yourself.

Your call.

[castlemagicmemories]

He can also choose to go through his credit card company, and OP will be charged $20.00 for the privilege, in addition to refunding.

IMO, in view of the circumstances, I would say just grant a partial refund.

Just my thoughts.  

[autosavior1]

I admitted to him that there could have been an error.  That's why I offered the exchange or 100% refund.  

[autosavior1]

Even if we've already been told by ebay that we have done more than what was required by us and that we weren't required to give a partail refund.  They don't usually seem to have the "sellers back" but this time they did.

[buyselljack2016]

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@autosavior1 wrote:

Even if we've already been told by ebay that we have done more than what was required by us and that we weren't required to give a partail refund.  They don't usually seem to have the "sellers back" but this time they did.

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CS will say anything that they think you want to hear.

You must resolve in the time given.

Turning it over to eBay to decide is iffy at best, and is likely to fall in the buyer favor. They may get a refund, and keep the item.

[kensgiftshop]

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@autosavior1 wrote:

Thank you for the reply.  I also saw that we can ask eBay to intervene and make the decision after three days of not reaching a resolution.  

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Has the buyer started an INAD case?

If they have started a case, approve the return and send a return shipping label.

If they haven't opened a case, wait until they do.

If there is a case open and you don't take care of it yourself and Ebay has to step in, you could loose your money and item and get a serious defect for not handling the problem.

[autosavior1]

No we told him to open a return item so we could send him a return label; but he hasn't started the process.  He told us he had 60 days to decide what he wants to do.   We've offered both a complete refund as well as an exchange...

[fashunu4eeuh]

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@autosavior1 wrote:

No we told him to open a return item so we could send him a return label; but he hasn't started the process.  He told us he had 60 days to decide what he wants to do.   We've offered both a complete refund as well as an exchange...

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A buyer has 60 days to leave Feedback. I wonder if that could be what he is referring to?