07-22-2021 06:23 PM
07-22-2021 06:27 PM
Hi, below is the eBay help page on how to handle returns, with a section on partial refunds .
https://www.ebay.com/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115
07-22-2021 06:27 PM
From 'My Ebay'; hover over 'ORDERS' at top of page, then click 'all'
Click order number (underlined blue)
Click far right BLUE box; drop down menu shows;
Click 'Refund'
Follow prompts
07-22-2021 06:29 PM
Refunding buyers as a managed payments seller