Buyer explained he will have difficulty paying me immediately for a week. I always want to work with my customers, and so I agreed to extra time. I changed my auto case setting to 16 days. However, I found out today that changing this setting does not affect existing sales and so it automatically opened a case against the buyer for non-payment anyway.
I cannot find any way in the user interface to cancel the case. I even turned the automatic system completely off, but it still says it won't affect existing sales.
How do I cancel this case? I don't want the transaction cancelled and I don't want the buyer to be dinged with non-payment mark against him.
I know Ebay would like buyers and sellers to work with each other, but they seem to be preventing exactly that.
