02-24-2023 06:47 AM
If I purchase a FedEx label through eBay and if FedEx makes an adjustment to the charge, how will I see this? From other sellers' posts, it looks like eBay sends an email if it's a USPS adjustment. I'm wondering if eBay does that for FedEx labels too. I'm looking in my Shipping Labels history on eBay, and I see the shipment costs. Does the website here show the originally quoted price, or if there's an adjustment will it show the adjusted price? I downloaded a transaction report. I see charges for "Shipping label" that all match the price shown in the website's Shipping Labels history. Are FedEx adjustments separately listed in the transaction report, or is the adjusted price the only thing that shows up? I'm asking because it's my understanding eBay charges differently for FedEx labels than USPS labels.
03-05-2023 08:04 AM - edited 03-05-2023 08:05 AM
OK, I figured this out. You have to be proactive. eBay doesn't appear to notify you about FedEx label adjustments. I have a few very slight adjustments, and never got a message or email about them. If you go into Orders -> Shipping labels, in the "Shipment details / Cost" column, you can click on the service name (like "FedEx Ground".) That brings up a popup with basic information. Click "Show more", and it will show the estimated cost based on the original weight and dimensions, and then the actual cost, weight, and dimensions. Note the estimated cost appears to be lumped together. The estimate has $0.00 listed for the fuel surcharges. If you see something like an estimated cost of $14.50, and the actual cost is $15.50 plus an actual fuel surcharge of $1.75 is listed, you were only adjusted $1.00. The $1.75 is included in the $15.50, and whatever the estimated fuel surcharge was, it was included in the $14.50 estimated cost.
Maybe there's a threshold, and I wasn't notified because the adjustments were less than $1 or something. I don't love wondering if there was a huge mistaken adjustment if most people just never know it happened. That would be pretty evil.