I sell bootable OS software to repair Windows 10 and Windows 11 and clearly state that the software is readily available online. I provide a service by furnishing a bootable USB Flash Drive with simple instructions. Yet my items are flagged as counterfeit. How can they be counterfeit if Microsoft offers them for free to download? Does eBay know more about Microsoft's interests than Microsoft itself?
The issue began when a buyer from the UK wanted the USB flash drive. After shipping the item, she immediately requested a refund, claiming she is the daughter of ex-President Bill Clinton and the niece of Princess Diana. I'm certain they aren't related. I called eBay and asked them to review the absurd messages I was receiving from this person.
eBay blocked her from buying any more of my items, but she managed to flag my item as counterfeit. When I called eBay, they confirmed it was her and said they would take care of it. Last night, I got new orders, but this morning, I found out my items were delisted for counterfeit classification. Now what?
I called again, but the customer service representative seemed to follow a script without any logical resolution. I am unable to appeal, and it takes almost half a day to navigate the phone system to speak to someone. When I finally do, I'm routed to India or the Philippines, where employees are not given much authority to help. What a mess! Am I the only one experiencing this? If not, I would love to hear how others have maneuvered this mess or what to do to appeal. Thanks.
