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Help please - Paypal Limited Account

Paypal limited my account because they say that my bank notified them about an unauthorized transaction I made the transaction I spoke to my bank and they said it is not true and my payment went through ai sent Paypal everything they asked for and when I called 5 times today I was disconnected I am so new to this and don't know what else to do Help please! I even sent a copy of my drivers license to them

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Help please - Paypal Limited Account

Hi, so sorry for your trouble. Take a deep breath, it is not unusual for PayPal to make such inquiries. You are doing the right thing by cooperating and sending all the data to them as requested. They want to verify you are who you say you are. Did they give you any indication how long it will take them to do this? While it sounds like the reason they  limited you was a mistake, you will have to let the process run its course. I assume you brought the bank matter to their attention? When calling, be as emotionless and even in your responses as possible, as i'm sure you know. You can always ask to speak to a supervisor if you feel the conversation is not going smoothly. It was unfortunate you got disconnected. What happened during the other 4 calls? And what exactly did they do to your PayPal account when you say it is being limited? Sorry for all the questions, just trying to get all the info so as to give you the best advice possible.

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