Got my first negative feedback, how should I respond?

[cdmcl1138]

I sell a lot of Transformers figures, and for those unfamiliar, most of them come in 'size classes' with names like 'Deluxe', 'Voyager', 'Leader', etc. that indicate approximately how large the figure is. Anyone who's at all involved with the hobby is generally going to be very familiar with this system, and if you have the name of the figure, the size class, and the name of the specific toyline (all of which I always make sure to include in both the title and description), you can find a plethora of picture and video reviews online showing size comparisons with other figures, so I've never thought it would be necessary or helpful to mention the dimensions of the figures in my listings.

I've never had a problem with this before, but I just got my first ever negative review from someone who bought a figure and was disappointed that it wasn't larger (copied verbatim: 'this was not worth 30 bucks I have bought one just like this but its 2 times bigger than that it didn't say it was small'). I don't think this is fair, but I'm not clear on whether it violates eBay's rules for negative feedback or not, since while there was nothing in the listing indicating that it would be larger, there was nothing indicating it wasn't either (i.e. no measurements). How should I proceed to avoid provoking the buyer into opening a false INAD case and forcing a return? I tried 'Report this buyer', but there was no option for misusing feedback. If all else fails I'll just reply to it to clarify that nothing in the listing was misleading about its size, but if it does violate eBay policies I'd like to get it removed.

[duffy4444]

   I saw no negs on your feedback, so it looks like the neg was removed.

   In the future, particularly with figurines and jewelry, be sure to disclose in your listing details the dimensions of the item. It may also help to show a ruler or coin in the photos - that is also more effective because too many buyers don't read the description details, and just go by the photos... When listing jewelry, I almost always put a Lincoln penny in the photo right next to the piece of jewelry.

   Kinda hard to miss the dimensions with a ruler or coin in a photo or two. I've never had an unhappy seller complain about the item's size with such detailed photos.

Cheers, Duffy

[yuzuha]

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@iart wrote:

You messed up.

You can't assume everyone knows this code. What if someone wants to buy one as a gift? Do they have to spend hours studying up first? You should have given a height or other required dimension.

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Exactly. I sell similar types of figures and I always put the size because someone who is looking to buy a gift isn't necessarily going to know how big a Chibi Kyun Chara figure or a One Coin figure is. Would an actual collector know? Probably, but collectors aren't the only ones who purchase that kind of thing.

[duffy4444]

OOPS - I meant I've never had an unhappy BUYER complain about the item's size with such detailed photos.

_ Duffy

[downunder-61]

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@silverstatetreasureboxes wrote:

@downunder-61 

it was there and it's been removed, yeah! Good for OP.

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Cheers, like I said, thought I was going blind or needed a new laptop LOL

That was one quick removal.......... less than an hour - on a Saturday no less.

[craigstevensstudio]

give as much information about the product as you can, the more info the less chance the buyer will be unhappy.  (this is one area you dont want to be lazy in)   if you dont have many sales under your belt its best to work with buyer to see if you can make it right and have them remove the negative feedback. 

[soh.maryl]

You can ignore and move on.

And just a suggestion:  You have assumed that anyone shopping for these things would understand the size classes.  That's not always the case.  If I were shopping to buy as a gift, for instance, I wouldn't know that.