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09-16-2018 05:20 AM
Hi, I've weighed an item (prior to packing) as less than 1 kg. I paid for and printed a label off with that weigh on it. Once I packed the item, it was slightly over 1 kg, can i ask advice on what my options are to amend this please? Thank you.
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09-16-2018 05:25 AM
Even tho you understated the shipping in the listing, you are honor bound to mail the item and pay the excess shipping yourself. You can't ask the buyer for more $$.
Since you are not in US, have no idea how the postal system works, but here we would void the label, and the cost of it will be refunded at a later date. Then we would purchase and print the label at the real cost..
