Getting a false bad negative feed back removed

[slykuss]

I had a buyer leave a bad negative feedback, It started with him ordering the wrong size and kind, then he opened all 5 items ( admits to this in his feedback). I offered a refund if he returned them. He refused to return (also admits this in his feedback). How can I get this negative feedback removed ?   I have over 2200 positive feedbacks and this my first negative in over 7 years.  Thanks for any information as what steps to take. I did report him, but that did nothing to remove the feedback. 

[skeletonstore]

It was 6 months ago, you can't remove it. 

[slykuss]

No it was about 30 days

[fab_finds4u]

About 30 days-----  30 days or less it would say feedback left 30 days. It was left after 30 days and before 6 mo. Either way it's too late to remove. 

Why were you giving your buyer a hard time over defective items? You shou,d have provided a return label and given him no problem about returning them. Not even sure if cpap items are even allowed.

[m60driver]

Your feedback is fine.  There is no need to concern yourself, no need to spend time on it.  If it were me, for a mere $16 sale I would have just refunded without asking for a return regardless of the stupidity of the buyer.  It is just not worth the time.

[stainlessenginecovers]

besides; from the buyer standpoint they could have opened a return for 'not as described' and the seller would've paid for the shipping label. 

As a seller, you could have/should have offered to just refund for $16 as paying $4 for a return shipping label vs. having a 'SNAD' on your record, not worth it.

Hopefully lesson learned; anything under $20; refund.