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GLITCH: Promoted Listings Advanced automatically turned on when revising listing

This is an issue that's been going on for at least 2 months now, and eBay has yet to fix it. To be clear, they know the problem exists (each time I've called in about it, the rep told me eBay was already aware of the issue), but have not corrected it. 

 

I'm sure all you sellers just adore the new Promoted Listings Advanced feature. Just absolutely love it. Well, it seems, since we all love it so much, eBay has either deliberately or accidentally (i.e. glitch) made it so that about 5% of the time (by my own calculations), when you go to revise a listing, the Promoted Listings Advanced toggle at the bottom of the page is automatically turned on and set to a daily allowance of $15. 

 

Now, eBay promises that if you incur fees due to this, ahem, glitch, all you need to do is call in the error and they will credit you back. But here's the catch: you have to notice you're being charged for it to even know to call in the fraudulent charges. Which means, eBay is likely collecting many thousands of dollars every single day due to sellers failing to notice that the Promoted Listings Advanced feature is automatically turned on when they go to revise their listing. And it's really easy to ignore, since it's near the bottom of the revision page, the part many simply scroll right past while getting to the "submit revisions" button (A.K.A. the "Revise It" button).

 

So, keep an eagle eye out for this glitch whenever you go to revise your listing, since eBay seems unwilling to correct it or have listed it as a low priority issue--and who can blame them, since it can only help their bottom line. Like I said, it's been AT LEAST two months since it started, since that's when I first noticed it. And the screenshot below (I edited in the red outline) is from just half an hour ago, so it's definitely still happening. 

 

EB promoted listings advanced glitch B.png

Message 1 of 17
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16 REPLIES 16

Re: GLITCH: Promoted Listings Advanced automatically turned on when revising listing

Ebay keeps removing it

 

@primecardsgemmt10 

I don't think your previous post was removed.  It looks like the mods just perhaps moved it to a different board. 

https://community.ebay.com/t5/Report-eBay-Technical-Issues/ebay-glitches-causing-daily-budgets-for-p...

 

You can click on your name on any forum board or message and view any of your posts that you initiated, and your replies to others. 

Message 16 of 17
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Re: GLITCH: Promoted Listings Advanced automatically turned on when revising listing

Thanks for the post. I thought I was going crazy with this happening over and over.  

Message 17 of 17
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