I sold a dress on 6/23, it shipped 6/24, delivered 6/27. It was brand new with tags and my policy is "no returns." On 7/3, the buyer opened a return request and the money was pulled from my paypal account and held. Her reason was "the dress doesn't fit" so no reason I needed to accept the return, especially since she'd had it for a week and hadn't bothered to ask for measurements or if I'd take the return before she bought. I closed the case that night-7/3. I STILL don't have my money, the ebay hold is still in place.
I've called 6 times, spent over 3 hours on the phone, and I'm not getting anywhere. I was told last Friday that they were putting in a "manual release request" and I'd have it released in a few hours but apparently that didn't actually happen. I called again Saturday and was told that the person I talked to on Friday lied and it would still take several days. I waited until this past Wednesday and called again and that person was "going to take personal ownership of this issue" and call me back the next day but never did. She did at least finally put in the manual release request. I called back Thursday because the person I spoke to Wednesday hasn't called back. I got plenty of attitude of attitude but no actual useful information on why this is happening or what they're going to do to make it right. After I hung up, I did get an email that promised my money would be released but it could take "up to 72 hours." While the email was sent Thursday, the release was put in Wednesday and it says "up to." I called paypal Thursday and they said while it's closed for me, ebay hasn't closed it internally so that's the problem. Once it's officially closed, paypal release the money in minutes. I called again today since it's been 72 hours since the Wednesday release request and I thought maybe asking specifically that the case be closed might help. The person I talked to was an idiot and not at all helpful. After 20 minutes I hung up because I'm getting no where and honestly my time is valuable and I've wasted a ton of it already trying to get my money.
I'm really over this-it's ridiculous that they don't have a way to fix this immediately and would I ever get my money without a ton of effort because I shouldn't have to call so many times to have a "manual release" put in in the first place. After the Thursday phone call, someone higher up in customer service was supposed to contact me but of course that never happened either. I asked that my fees for the dress not be charged, that's the least they could do at this point, and no one can even guarantee they can do that. At this point, I have very little faith in customer service and I'm not sure I feel comfortable selling on ebay. (I'm not running a business, I'm a med school student selling stuff from my closet but I've been using ebay for years and have sold over $8000 of stuff and a lot more in Facebook groups using just paypal so I know what I'm doing and know enough to know this is NOT normal or right!)
