eBay

craftysandy1961 · ‎10-22-2015

Just need to vent.

Cancelled all of my GTC listings a couple weeks ago due to family emergency and not sure how long I would be out of town.

Back in town a week later and decide to relist. These are fixed price with variations, so I relisted the latest version to have gone off, assuming that ebay had kept all of the sold items data with the listing. Also, I thought we are boosted in the search engine when items on a variation listing have sold. Plus, then I would not have to go back into each listing and change it manually-- ebay had already kept track of it on the listing.

NO! They had apparently put the listings back to the original, not the listing that had sales. So I have now sold several items again that I have already sold. I just spent a couple of hours correcting all of my listings and changing the quantities of items that had sold.

Why in the world doesn't the sold data stay with the relisting? This should not be technology that is beyond ebay's reach!

The two items that I got hit with I have asked for a mutual concellation on one and the other bought several items so I am doing a partial refund. I hope these don't affect by defect numbers.

But I really feel like this should be considered ebay's fault. Has anyone else experienced this?

pjcdn2005 · ‎10-22-2015

I don't remember having a problem when using the 'relist' option. Sell similar does reset your listing back to the original amount...relist is not supposed to do that.

expaik · ‎10-22-2015

@pjcdn2005 wrote:
I don't remember having a problem when using the 'relist' option. Sell similar does reset your listing back to the original amount...relist is not supposed to do that.

Exactly.

OP must have done Sell Similar.

cynthealee2 · ‎10-22-2015

@craftysandy1961 wrote:
Just need to vent.

Cancelled all of my GTC listings a couple weeks ago due to family emergency and not sure how long I would be out of town.

Back in town a week later and decide to relist. These are fixed price with variations, so I relisted the latest version to have gone off, assuming that ebay had kept all of the sold items data with the listing. Also, I thought we are boosted in the search engine when items on a variation listing have sold. Plus, then I would not have to go back into each listing and change it manually-- ebay had already kept track of it on the listing.

NO! They had apparently put the listings back to the original, not the listing that had sales. So I have now sold several items again that I have already sold. I just spent a couple of hours correcting all of my listings and changing the quantities of items that had sold.

Why in the world doesn't the sold data stay with the relisting? This should not be technology that is beyond ebay's reach!

The two items that I got hit with I have asked for a mutual concellation on one and the other bought several items so I am doing a partial refund. I hope these don't affect by defect numbers.

But I really feel like this should be considered ebay's fault. Has anyone else experienced this?

It's NOT eBay's fault...

Its the way GTC MV listings were designed...

Every one of those cancels "out of stock" is a defect and they are going to HURT in Feb if they don't get you banned before then. The bots are going to read the messages (or at least they can and HAVE on some of mine) and score it as an out of stock cancel no matter which option you chose on the cancel.

The whole point to GTC is eBay will keep up with the inventory month to month... But once you cancel the GTC that information goes away, and you have to start from scratch.

If you do a sell similar OR a relist... it's going to post the ORIGINAL listing you created the first time it went up.

I hate photobucket right now... PS Answers given years ago may or may not be current now, please check with current posters to the boards to see if the information is still relevant.

craftysandy1961 · ‎10-22-2015

I was very careful to do a relist because I wanted to retain the data.

Are you saying that the data from sold items would have been retained with the relist if I had done 30 days rather than GTC? This just seems wrong to me. I had sold a dozen or so items from all of my listings since I started the GTC. I do not recall reading anywhere that everything would be reset to original stock if it was cancelled and then relisted. It is the same listing -- Ebay should know that some of the items had sold. If I look at my relisted item to revise it (before I relisted it) it would certainly have shown that some of the items had sold. This is a crazy policy and I still think it is a glitch.

I hope that the defect does not catch up with me. Will I get a defect for a partial refund -- that could be for anything, right?

I hope that the purchaser will allow me to do a mutual cancel -- will that result in a defect?

I have no defects right now. So maybe I will be okay. Thanks for any advice!

cynthealee2 · ‎10-23-2015

@craftysandy1961 wrote:
I was very careful to do a relist because I wanted to retain the data.

Are you saying that the data from sold items would have been retained with the relist if I had done 30 days rather than GTC? This just seems wrong to me. I had sold a dozen or so items from all of my listings since I started the GTC. I do not recall reading anywhere that everything would be reset to original stock if it was cancelled and then relisted. It is the same listing -- Ebay should know that some of the items had sold. If I look at my relisted item to revise it (before I relisted it) it would certainly have shown that some of the items had sold. This is a crazy policy and I still think it is a glitch.

I hope that the defect does not catch up with me. Will I get a defect for a partial refund -- that could be for anything, right?

I hope that the purchaser will allow me to do a mutual cancel -- will that result in a defect?

I have no defects right now. So maybe I will be okay. Thanks for any advice!

What I am saying is NOTHING you could have done would have saved the data... the ONLY way eBay remembers the data from month to month is GTC...

And when you canceled them the data was lost.

It's not a glitch, it's the way the different types of listings were designed. GTC is the ONLY one that remembers the data and it only remembers the data until you cancel it.

If the refund does NOT come off one order but comes of little bit of each order then no it won't show as a cancel "out of stock" defect.

The 'mutual' cancel CAN become a defect because they told us when they set these up that bots would read the messages between buyer and seller and if they figured out it was SELLER fault that the item would not be sent it would be counted as an "out of stock" cancel... the ones the bots catch can take up to 2 months to catch up... ONLY reason I know this is it did happen to me early on when defect started. Not EVERONE gets caught, but lots do.

I hate photobucket right now... PS Answers given years ago may or may not be current now, please check with current posters to the boards to see if the information is still relevant.

thepostingid · ‎10-23-2015

If it ever happens again, just turn off your store using the vacation settings.... (don't allow purchases from the store - there is a checkbox for that).

You will have to cancel any active auctions, because those are NOT turned off with the vacation settings....

If you don't have a store, it might be worth it to buy a store subscription for a month just to get this ability while you are gone....

dhbookds · ‎10-23-2015

To reinforce Cyn..........it's always been that the solds are not retained.......a relist is always the "original listing".......so the original number of items are retained........

fuzzface50 · ‎10-23-2015

"The whole point to GTC is eBay will keep up with the inventory month to month... But once you cancel the GTC that information goes away, and you have to start from scratch.

If you do a sell similar OR a relist... it's going to post the ORIGINAL listing you created the first time it went up."

This is correct and always worked that way.

bargains_sale · ‎03-22-2016

@cynthealee2 wrote:
@craftysandy1961 wrote:
I was very careful to do a relist because I wanted to retain the data.

Are you saying that the data from sold items would have been retained with the relist if I had done 30 days rather than GTC? This just seems wrong to me. I had sold a dozen or so items from all of my listings since I started the GTC. I do not recall reading anywhere that everything would be reset to original stock if it was cancelled and then relisted. It is the same listing -- Ebay should know that some of the items had sold. If I look at my relisted item to revise it (before I relisted it) it would certainly have shown that some of the items had sold. This is a crazy policy and I still think it is a glitch.

I hope that the defect does not catch up with me. Will I get a defect for a partial refund -- that could be for anything, right?

I hope that the purchaser will allow me to do a mutual cancel -- will that result in a defect?

I have no defects right now. So maybe I will be okay. Thanks for any advice!
What I am saying is NOTHING you could have done would have saved the data... the ONLY way eBay remembers the data from month to month is GTC...
And when you canceled them the data was lost.

It's not a glitch, it's the way the different types of listings were designed. GTC is the ONLY one that remembers the data and it only remembers the data until you cancel it.

If the refund does NOT come off one order but comes of little bit of each order then no it won't show as a cancel "out of stock" defect.
The 'mutual' cancel CAN become a defect because they told us when they set these up that bots would read the messages between buyer and seller and if they figured out it was SELLER fault that the item would not be sent it would be counted as an "out of stock" cancel... the ones the bots catch can take up to 2 months to catch up... ONLY reason I know this is it did happen to me early on when defect started. Not EVERONE gets caught, but lots do.

I actually really think this is a bug, or bad requirements eBay's part, because they have a different "rule" depending on whether it's a multiple variations listing, or just a multiple quantity listing.

For a Fixed Price listing that initially had 3 quantity available, but 2 of them sold, relisting it will correctly ONLY list a Quantity of 1. However, for a Fixed Price listing with multiple variations, if you initially had 3 green available, but 2 of them sold, relisting it will INCORRECTLY in my opinion (and probably craftysandy1961's) list a Quantity of 3 for the green variation, instead of the remaining Quantity of 1.

The relisting tool is supposed to help simplify our process, and inventory management. And even if it doesn't, I believe it should at least work the same way both for multiple quantity listings and multiple variations listings.

eBay, please help clarify if there's any reason for the different rules... ?!

sockmonkeydave · ‎03-23-2016

@bargains_sale

@bargains_sale wrote:
@cynthealee2 wrote:
@craftysandy1961 wrote:
I was very careful to do a relist because I wanted to retain the data.

Are you saying that the data from sold items would have been retained with the relist if I had done 30 days rather than GTC? This just seems wrong to me. I had sold a dozen or so items from all of my listings since I started the GTC. I do not recall reading anywhere that everything would be reset to original stock if it was cancelled and then relisted. It is the same listing -- Ebay should know that some of the items had sold. If I look at my relisted item to revise it (before I relisted it) it would certainly have shown that some of the items had sold. This is a crazy policy and I still think it is a glitch.

I hope that the defect does not catch up with me. Will I get a defect for a partial refund -- that could be for anything, right?

I hope that the purchaser will allow me to do a mutual cancel -- will that result in a defect?

I have no defects right now. So maybe I will be okay. Thanks for any advice!
What I am saying is NOTHING you could have done would have saved the data... the ONLY way eBay remembers the data from month to month is GTC...
And when you canceled them the data was lost.

It's not a glitch, it's the way the different types of listings were designed. GTC is the ONLY one that remembers the data and it only remembers the data until you cancel it.

If the refund does NOT come off one order but comes of little bit of each order then no it won't show as a cancel "out of stock" defect.
The 'mutual' cancel CAN become a defect because they told us when they set these up that bots would read the messages between buyer and seller and if they figured out it was SELLER fault that the item would not be sent it would be counted as an "out of stock" cancel... the ones the bots catch can take up to 2 months to catch up... ONLY reason I know this is it did happen to me early on when defect started. Not EVERONE gets caught, but lots do.
I actually really think this is a bug, or bad requirements eBay's part, because they have a different "rule" depending on whether it's a multiple variations listing, or just a multiple quantity listing.

For a Fixed Price listing that initially had 3 quantity available, but 2 of them sold, relisting it will correctly ONLY list a Quantity of 1. However, for a Fixed Price listing with multiple variations, if you initially had 3 green available, but 2 of them sold, relisting it will INCORRECTLY in my opinion (and probably craftysandy1961's) list a Quantity of 3 for the green variation, instead of the remaining Quantity of 1.

The relisting tool is supposed to help simplify our process, and inventory management. And even if it doesn't, I believe it should at least work the same way both for multiple quantity listings and multiple variations listings.

eBay, please help clarify if there's any reason for the different rules... ?!
This has come up before, It is not ebay's job to manage your inventory.... that is on you.....

When you relist, or sell similar, you simply recreate the original listing.....

nobody from ebay comes to your house and counts your inventory.....

I had a hundred of the same item... sold them all, then found I had 2 more, so I do a sell similar.

The new listing is the old listing, with qty 100..... this in not a glitch.

You are asking to recreate the same original listing.... you need to check your data when you do this.

Been there got the T-shirt, and the dings to prove it....

And this is a necro thread.....

knit-in-styles · ‎10-12-2017

Just googled this problem as the exact same thing has happened to me and not on a GTC. Listings with variations ended so I have relisted and just realised all my sold items have been put back on. Two years on this bug ain’t fixed and now I am going to have to go through all my listings to edit.