Free Insertion Listings

[commanduncomm]

Has anyone else checked to see if their free insertion listings are being taken by old listings that have not been listed in the current month nor have they renewed in the current month?

Don't confuse listings that are set for GTC as they will take up a new free listing spot every month. This is items that are completed/unsold and listed in prior months that are quoted as taking up a free insertion listing spot.

I am currently in a case where I am being charged hundreds of dollars in insertion fees because of this issue.

Premium store: 38000 active listings. 31000 have been relisted this month by manual means, 1883 listings can or will relist by GTC renewal and the rest are being canceled and relisted manually by a 3rd party vendor application called Sixbit.

Listings are canceled before GTC occurs (verified this is happening and that they were not renewed) and then relisted as a new item. Also verified that there is no date overlap (originally thought 30 day cycles would produce this, hasn't happened yet, may adjust for 30 day cancel and relist on day 31 but this is not the case here either).

Also verified all of my unsold item start dates to quarantine any double listings... only 100 or so listed in march are unsold or completed.

As my sales is roughly 300-400 a month, this isn't going to push me over either.

Zero quantity listings are turned off.

Below is where it occurring.

Here's the top few of my 29001 February listings showing to take up half of my March 60,000 free insertions. As none of these were relisted by GTC in March, nor renewed, there is no insertion for these items in March.

To figure this out I pulled all of the item ID's from the 10,000 and 50,000 free insertion listing promotion links. I then pulled all my active and unsold listings and did a crosswalk.

ID	Insertion Fee?	Active?	Active Start Date	Unsold?	Unsold Start Date	Unsold End Date
315149885534	#N/A	#N/A	#N/A	Yes	Feb-10-24 05:19:22 PST	Mar-10-24 00:30:08 PST
315149885993	#N/A	#N/A	#N/A	Yes	Feb-10-24 05:19:30 PST	Mar-10-24 00:30:09 PST
315149886247	#N/A	#N/A	#N/A	Yes	Feb-10-24 05:19:41 PST	Mar-10-24 00:30:09 PST
315150228231	#N/A	#N/A	#N/A	Yes	Feb-10-24 09:49:20 PST	Mar-10-24 06:00:06 PDT
315150228569	#N/A	#N/A	#N/A	Yes	Feb-10-24 09:49:26 PST	Mar-10-24 06:00:07 PDT
315150228967	#N/A	#N/A	#N/A	Yes	Feb-10-24 09:49:31 PST	Mar-10-24 06:00:08 PDT
315150229148	#N/A	#N/A	#N/A	Yes	Feb-10-24 09:49:37 PST	Mar-10-24 06:00:08 PDT
315150229371	#N/A	#N/A	#N/A	Yes	Feb-10-24 09:49:44 PST	Mar-10-24 06:00:09 PDT
315150229727	#N/A	#N/A	#N/A	Yes	Feb-10-24 09:49:50 PST	Mar-10-24 06:00:10 PDT
315150229897	#N/A	#N/A	#N/A	Yes	Feb-10-24 09:49:55 PST	Mar-10-24 06:00:11 PDT
315150229993	#N/A	#N/A	#N/A	Yes	Feb-10-24 09:50:01 PST	Mar-10-24 06:00:11 PDT
315150230128	#N/A	#N/A	#N/A	Yes	Feb-10-24 09:50:07 PST	Mar-10-24 06:00:12 PDT
315150230216	#N/A	#N/A	#N/A	Yes	Feb-10-24 09:50:12 PST	Mar-10-24 06:00:13 PDT
315150230424	#N/A	#N/A	#N/A	Yes	Feb-10-24 09:50:17 PST	Mar-10-24 06:00:13 PDT
315150230564	#N/A	#N/A	#N/A	Yes	Feb-10-24 09:50:23 PST	Mar-10-24 06:00:14 PDT
315150230697	#N/A	#N/A	#N/A	Yes	Feb-10-24 09:50:29 PST	Mar-10-24 06:00:15 PDT

[commanduncomm]

I have a few in the FUTURE that have the incorrect end date, however, all of my unsold/completed listings dates are correct.

[wastingtime101]

---

@commanduncomm wrote:

I have a few in the FUTURE that have the incorrect end date, however, all of my unsold/completed listings dates are correct.

---

Correct in what respect? You you cannot see the renewal date on unsold listings. All you can see is the time stamp of when you manually ended them, plus the original listing time stamp.

If I create a listing Feb 10th and it renews March 9th then I manually end it March 16th, the only dates I will see on the unsold page in seller hub is created Feb 10th and ended March 16th. I will have no visibility to the March 9th renewal.

What you're seeing is created Feb 10th and ended March 10th because that's when you chose to end them.

[pjcdn2005]

They were renewed by you.  eBay listed those listings a day early because of a programming glitch.  Then you ended the listings that had been renewed the previous day. On that same day you relisted them. 

[commanduncomm]

You would think... however I had one of their folks check renewals and they were not renewed either.

[wastingtime101]

Then you got bad info from CS. This tech issue is sitewide. Your listings created Feb 10th - March 9th did and will renew a day early.

Listed Feb 10th

Erroneously renewed early Mar 9th, used up a free insertion

You manually ended Mar 10th

You manually relisted Mar 10th and used up a second free insertion on the same (re)listing

You did this for probably every listing manually ended and relisted for the past 16 days - since Mar 10th.

If you continue this process, you will experience the problem on all of those listings now through April 10th when things normalize.

[commanduncomm]

Well as a glitch, they will be reimbursing me. It is not against any eBay policy to cancel and relist items manually; however, it is stated in eBay policy on when item renewals will happen.

"Good ’Til Canceled Listings

When you list an item as Good ’Til Canceled, it will relist every month on the same day until it’s sold. For example, if you list your item on the 1st of May, it will relist on the 1st of June. 

If you list your item on the 29th, 30th, or 31st of a month, the duration will be adjusted if the following month is shorter, but will revert to the original day for longer months. For example, if you list an item on the 31st of May, it will relist on the 30th of June, and then again on the 31st of August and so on."