COVID-19 outbreak has presented unexpected and unprecedented challenges for businesses, both small and large along with buyers as well as sellers.
The last few days has seen everyone coming together in fighting the challenge of COVID-19 pandemic. While this is an unprecedented situation for all of us, we at eBay are committed to enabling continuity of business for all our sellers. With this aim, our internal teams across the globe are aligned to address your concerns, advise on the situation and partner with you to ensure we navigate this period together.
Seller Standards
eBay realizes that flexibility in business operations is essential right now. We want to reassure you that you will not be penalized for being unable to carry out usual operations. We understand that there may be situations where you can’t get an item out the door as fast as normal or you have to unexpectedly cancel an order. So, in supporting your needs, your Seller Performance Standards will not be negatively impacted during this period.
Your account will be protected from being downgraded from March 20, 2020 seller performance standard evaluation until the June 20, 2020 evaluation. That said, if your performance improves your status over any evaluation period, you will still move up as expected.
Buyer Communication
As always, it’s important that we deliver the best possible buyer experience. Please make sure you continue to deliver a great product aligned to your buyer’s expectations. In view of the above, you may not be able to fulfill your orders on time, we recommend to:
- Store Owners: Keep your stores on vacation mode
- Non-Store Owners: Set a considerable handling time to meet buyers’ expectations (maximum handling can be set up to 30 business days).
This needs to be done in order to avoid any transactions during this period resulting in bad buyer experience. Also, please don’t forget to let your existing buyers know about the situation.
You can read more on setting the vacation mode here:
https://www.ebay.com/help/selling/ebay-stores/managing-ebay-store/account-holiday?id=4090
More details on Handling Time can be found here:
https://pages.ebay.com/seller-center/shipping/calculating-shipping-costs-and-handling-time.html#hand...
