eBay

Anonymous · ‎06-27-2017

@Anonymous

In the "Manage all Orders" section of Seller Hub, the format has recently changed to a new version. Overall I have no complaints about the new look and functionality of the new version.

However, I wondered if it's technically possible to improve the accuracy of shipping details shown in the "Actions" column on the far left.

Specifically, the "Shipped" date apparently reflects the date the label was printed, not the actual date the item was shipped (i.e. put into the mailstream/accepted by the carrier).

For example, I printed a batch of labels on Sunday, June 25 in preparation for shipping out on Monday, June 26. But eBay (erroneously) records and displays the ship date as Sunday June 25. The shipping label shows the correct ship date of Monday, June 26.

Can the system be set up to recognize and display the actual date on the shipping label, rather than showing the date the label was printed?

Anonymous · ‎06-27-2017

@Anonymous wrote:

@Anonymous

In the "Manage all Orders" section of Seller Hub, the format has recently changed to a new version. Overall I have no complaints about the new look and functionality of the new version.

However, I wondered if it's technically possible to improve the accuracy of shipping details shown in the "Actions" column on the far left.

Specifically, the "Shipped" date apparently reflects the date the label was printed, not the actual date the item was shipped (i.e. put into the mailstream/accepted by the carrier).

For example, I printed a batch of labels on Sunday, June 25 in preparation for shipping out on Monday, June 26. But eBay (erroneously) records and displays the ship date as Sunday June 25. The shipping label shows the correct ship date of Monday, June 26.

Can the system be set up to recognize and display the actual date on the shipping label, rather than showing the date the label was printed?

This is a great call out and I will pass it on to our Seller Hub team right away. I can also recommend you share any suggestions via the Tell us what you think link in the upper right corner of Seller Hub, as our developers review these submissions regularly for enhancements 🙂

Anonymous · ‎06-27-2017

Thanks @Anonymous !

I'll also use the Tell us what you think link as you suggested.

Anonymous · ‎06-27-2017

@Anonymous wrote:

Thanks @Anonymous !

I'll also use the Tell us what you think link as you suggested.

No problem! I actually already heard back from this team and they loved your suggestions! Keep an eye out for enhancements down the line.

In the meantime, you can see additional shipping details by clicking on the tracking number. We will continue to improve the display of relevant information as time goes on 🙂 Thanks for reaching out!

rainbowcolorz · ‎06-27-2017

@Anonymous wrote:
@Anonymous

In the "Manage all Orders" section of Seller Hub, the format has recently changed to a new version. Overall I have no complaints about the new look and functionality of the new version.

However, I wondered if it's technically possible to improve the accuracy of shipping details shown in the "Actions" column on the far left.

Specifically, the "Shipped" date apparently reflects the date the label was printed, not the actual date the item was shipped (i.e. put into the mailstream/accepted by the carrier).

For example, I printed a batch of labels on Sunday, June 25 in preparation for shipping out on Monday, June 26. But eBay (erroneously) records and displays the ship date as Sunday June 25. The shipping label shows the correct ship date of Monday, June 26.

Can the system be set up to recognize and display the actual date on the shipping label, rather than showing the date the label was printed?

I don't have a store and am not in the Seller Hub format but I have occasionally seen in my Sold Section where eBay has shown the Buyer paid for the item after I printed the label, which of course is not true. I've just ignored that. If eBay had made the mistake of saying the Buyer paid for the item and I had not printed the label until a day or so after, then I would be upset. There is another glitch in the system I've seen several times but cannot recall what it is at the moment. I'm going to write them down as I come across them from now on.