First Negative Feedback For No Reason

[weasel8]

I Know that feedback on Ebay has become a big joke but just after reaching my goal of 100% - 1000 feedback I looked and it was back to 999. For one thing I don't know why it went down, I did not know it did that. 

Besides that the Jerk that left me negative feedback was a bidder that won an auction at the last minute (Only Bidder) Than IMMEDIATELY  pointed out that I "misrepresented" the item and he no longer wanted it. Ok I messed up and put the word "Marono" in the Title only without the word "Like Marono" - So I apologized and canceled his bid and NEVER heard anything more, and never did anything else. This was clear back on December 10th. Now January 11 he leaves me my first ever negative feedback. "The item was mis-represented. I refused to accept it". Why was this person allowed to even leave any type of feedback at all, positive or negative. The auction and his bid were canceled he was not a buyer therefore never should have been allowed to leave feedback. I have prided myself on my 1000 positive feedback and have always bent over backwards to fix any problems that a buyer would have, which have not been very many at all over the past 25 years! I don't know what this guy was trying to pull when he bid on my item WITHOUT Looking at the pictures. UNLESS he did look at them and know that it was NOT  Marona glass and bid anyways in order to teach me a lesson per-say. Because looking at the vase pictures would have made if VERY Clear to anyone that wanted to bid on this type of vase. I have sent messages to Ebay and "Reply"ed, to the feedback and blocked him as well.    

[4pawsup*]

Some people derive their happiness from making trouble for others. Sounds like a good one for your BBL.

Sorry that happened to you. Wish you future success.

[richard1rst]

I believe you will find that "like Marono" (sic) is an eBay prohibited title. If you relist it don't be surprised if eBay sends you a removal notice. And in fact the item WAS mis-represented. On the other hand, in the grand scheme of things one feedback is not going to hurt you - only your ego..

[luckythewinner]

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Why was this person allowed to even leave any type of feedback at all, positive or negative.   

Because you mis-represented and item, and he was forced to cancel when he discovered it was not what you claimed it was. BTW, putting "Like Murano" in the title would have been a policy violation. 

 Ok I messed up and put the word "Marono" in the Title only without the word "Like Marono" 

That was not your only misrepresentation. You also put "Murano" as the "Brand" in the item specifics. 

[rugerskick]

I feel for you, you did not have ill intentions.

However, do not ever list items "like (insert brand name)".  That will also be regarded as misleading and you open yourself up to problems with the brand you are comparing (whatever) to, and ebay pulling your listing.  In the item description area, you can explain how something is similar to other types of item available, without always naming a specific other brand.  Brands get very touchy when you use their name while trying to sell another brands' item.  And the bigger the brand, the more likely it will be a problem.

[mam98031]

As others have explained, your mistake caused this buyer to have a bad buying experience.  Coupled with the way you had this item listing breaches Ebay's policy on Search Manipulation and that could have resulted in you getting in trouble with Ebay and your listing or listings removed.

You can not put a Brand name in the title or Item specific boxes that are NOT what the item is that you are selling.  No matter how you word it, it is a breach of the rules.

Make sure NONE of your listings has a brand name in the title or ISBs that is not true for the product you are selling or you will still be at risk for having Ebay remove your listing or listings.

You can mention in your description that it is like a brand name something, but be very careful how you word it.  You need "it is like" before the brand name.

I would also add that your remark to the negative feedback you received likely did more harm that the actual negative feedback.  You made an error and instead of just accepting that, you made excuses.  That doesn't look good to potential buyers that review your feedback.  You would have been far better off not to say anything.  You made a mistake and you want it to seem that the buyer should have just accepted it and move on.  You created a bad buying experience for the buyer.  That is what the issue is for this buyer.  You may not agree, but that is what seems to have transpired.

That neutral you got was icky.  I think you are lucky that one wasn't a negative.  As a buyer I would not have like getting the item I paid for in that condition.  I would have returned it to you and not clean up the mess or get rid of the live bugs.  I would have been concerned about putting it in my house, always looking if I missed some bugs.

[annadryl]

I'm afraid your lengthy reply brings far more attention than their brief (and not untrue) feedback. The listing violation makes it stand, so best to get to work and roll that baddie down the page. Good luck~

[maxine*j]

Just for future reference:

Murano is a place, not a maker.   So unless it is marked Murano, or signed by one of Murano's glassmakers, there's no way to say that a piece of glass is from Murano.

Murano is a little chain of Islands in the Venetian Lagoon, famous for its many and fine glassmakers.  Centuries ago, all Venetian glassmakers were forced to move there because of the fire risk their operations posed to the city.

There is also no such thing as "Like Murano" or "Murano style," no matter how many times eBay sellers use such puffery.  Murano glassmakers produce cheap knick-knacks for the tourist trade, acclaimed and costly art glass, and everything in between.

There are certain glassworking techniques that were invented on Murano and were initially exclusive to Murano glassmakers, but all are are now copied by glassmakers everywhere.

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[az93]

The first negative hurts, and you have to look at it for a whole long year. If you feel the need to reply, be humble and apologize for the error. Arguing with an unhappy buyer didn't win you any points.

[mam98031]

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@az93 wrote:

The first negative hurts, and you have to look at it for a whole long year. If you feel the need to reply, be humble and apologize for the error. Arguing with an unhappy buyer didn't win you any points.

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@az93 

They already replied before they started this thread, I think.

[inhawaii]

How about...

"Buyer pointed out an error in the listing. Sale was cancelled and buyer refunded in full."

[mam98031]

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@inhawaii wrote:

How about...

"Buyer pointed out an error in the listing. Sale was cancelled and buyer refunded in full."

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To late !!

[fashunu4eeuh]

“…Why was this person allowed to even leave any type of feedback at all, positive or negative. The auction and his bid were canceled he was not a buyer therefore never should have been allowed to leave feedback...”

They were able to leave feedback because they won the auction. They were the buyer of record. You canceled a transaction, not just the bid.

It may have been an innocent oversight on your part, with no ill intent, but it was still a mistake— that now you are failing to accept full responsibility for. The thread’s title is “First Negative Feedback for No Reason” . But there is a good reason for this negative. You made an error that upset your buyer. The buyer’s effort and time was wasted by the misrepresentation of the item. And yet somehow your buyer is to blame for not catching your mistake sooner?

Future buyers will read the response to the negative and could be very put off by it, because it is angry, defensive, and blaming, A simple apology would have served you much better.

The most important audience for the seller follow-up comment for a negative feedback response is not the present buyer. It is for prospective buyers who are vetting you. This was an opportunity to show off one’s customer service skills and concern. That didn’t happen here.

Most buyers are not put off by an occasional rare negative feedback. Sell long enough and getting one is possible. Buyers know this. It is how the seller handles himself or herself that matters.

[bashort]

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@inhawaii wrote:

How about...

"Buyer pointed out an error in the listing. Sale was cancelled and buyer refunded in full."

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yes, a short professional response is by far the best, remember the response is not  for the person who left the neg, it is for a future buyer.

Also when you get one of these draft you response in notepad or something and wait at least until the next day to post it, 

[fern*wood]

As others have stated---it is keyword spamming.  I got in trouble with that early on when I put "like new" in my title.  That listing was pulled quickly.