First Class Shipping Charge

[true-blue1]

Most of our items we ship First Class. Yesterday I sold an item and this morning as we getting ready to ship. I see that it only charged the buyer 1.30 First Class shipping for a 3 oz item. I had this happen a few months back. I called ebay they checked it out stated they were sorry didn't know what happened. I had to eat the difference of the cost to ship since it was a glitch. Does anybody else have something like this happen ?

[luckythewinner]

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@true-blue1 wrote:

Most of our items we ship First Class. Yesterday I sold an item and this morning as we getting ready to ship. I see that it only charged the buyer 1.30 First Class shipping for a 3 oz item. I had this happen a few months back. I called ebay they checked it out stated they were sorry didn't know what happened. I had to eat the difference of the cost to ship since it was a glitch. Does anybody else have something like this happen ?

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$1.30 is the charge for a 3 ounce first class large envelope flat. Perhaps you simply selected the wrong type of package when setting up your listing?

[mam98031]

I looked at your listing and it appears you had the proper type of shipping selected.  Did you use calculated shipping and put in some incorrect info there?  

[castlemagicmemories]

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@luckythewinner wrote:

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@true-blue1 wrote:

Most of our items we ship First Class. Yesterday I sold an item and this morning as we getting ready to ship. I see that it only charged the buyer 1.30 First Class shipping for a 3 oz item. I had this happen a few months back. I called ebay they checked it out stated they were sorry didn't know what happened. I had to eat the difference of the cost to ship since it was a glitch. Does anybody else have something like this happen ?

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$1.30 is the charge for a 3 ounce first class large envelope flat. Perhaps you simply selected the wrong type of package when setting up your listing?

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This sounds plausible.

[dtexley3]

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@true-blue1 wrote:

Most of our items we ship First Class. Yesterday I sold an item and this morning as we getting ready to ship. I see that it only charged the buyer 1.30 First Class shipping for a 3 oz item. I had this happen a few months back. I called ebay they checked it out stated they were sorry didn't know what happened. I had to eat the difference of the cost to ship since it was a glitch. Does anybody else have something like this happen ?

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There's a bug that I reported some time ago.  When you switch from flat rate to calculated shipping the package type will sporadically default back to letter for no apparent reason.  It will do that for 4 or 5 listings in a row and then stop changing it for a dozen subsequent.  I strongly recommend that you bulk edit all your calculated shipping listings and change the package type to "package".

[nobody*s_perfect]

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@mam98031 wrote:

I looked at your listing and it appears you had the proper type of shipping selected.  Did you use calculated shipping and put in some incorrect info there?  

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Yes, they did.  If the seller chooses "First Class Package" in the drop-down menu for "Service" then that's what will show up as the service type  in the listing.  

BUT if the seller chooses "Letter" or "Large envelope" in the drop-down munu for Package type," then that's what the calculator will figure for the price.

[dtexley3]

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@dtexley3 wrote:

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@true-blue1 wrote:

Most of our items we ship First Class. Yesterday I sold an item and this morning as we getting ready to ship. I see that it only charged the buyer 1.30 First Class shipping for a 3 oz item. I had this happen a few months back. I called ebay they checked it out stated they were sorry didn't know what happened. I had to eat the difference of the cost to ship since it was a glitch. Does anybody else have something like this happen ?

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There's a bug that I reported some time ago.  When you switch from flat rate to calculated shipping the package type will sporadically default back to letter for no apparent reason.  It will do that for 4 or 5 listings in a row and then stop changing it for a dozen subsequent.  I strongly recommend that you bulk edit all your calculated shipping listings and change the package type to "package".

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FYI, I caught this because many of my items were above 3oz and the bulk editor flagged them.  If your items are 4oz or below they don't get flagged and you may not realize there's an issue until you go to purchase shipping.

[nobody*s_perfect]

If the bulk editor flagged them, then they must have been set up as letters all along before you started editing, but it didn't matter as long as you had entered a flat price for shipping.  

This supports my suspicion that some (or most, or all) of these mistaken calculations are due entirely to switching from flat to calculated, and not due to the eBay gremlins making changes in the "Package type" selection.