Final value fee refunds

[motortown_inc]

Hello fellow ebayers,

This topic may have been covered in the past, but since I just learned the lesson, I thought I would share for those that may also not be in the know.  I had a recent large sale of multiple items  that came through as 3 separate sales.  ( the buyer did not use the ask for  new invoice feature )  Anyway I realized at this point that I had been charged the full final value fees even though I had give out a sizeable shipping discount.  I called customer service and it was then that I learned  when a partial refund  is given, the system does not automatically adjust the final value fees. One must call and ask for the money back. At this point I have 18 refunds in process going back almost a year.  The process has taken hours on the phone and multiple calls.  I do get a fair amount of multiple item orders, and most times the customers do not use the ask for a new invoice feature, which  creates this issue.  I hope this is helpful for those that like me that did not realize this.

I am looking forward to getting back some of my lost profit.

[klhmdg]

It is in the Sell section in refunds.

IF a seller does a partial refund there is no refund of FVF.

It doesnt matter "why" the seller refunded, eBay doesnt refund FVF unless it is a 100% refund.

[jda02121]

When a buyer pays without asking for a combined invoice and then asks for a shipping discount, I subtract the FVFs related to the refund before issuing a credit. I tell the buyer why I am doing that so they learn for the future. EBay isn't going to refund you because you didn't know how the process works.

[katzrul15]

I would be surprised e-Bay will refund you, especially back over the course of a year?

We had 1 transaction where e-Bay encouraged us to do a partial to resolve a bogus claim (we could deduct up to 50% based on bait/switch item received back) and e-Bay CS on facebook told us to refund only 50%. 

We were told they would make a fee adjustment.  They did not - after several attempts, we gave up.

Hope you are correct, but our experience has been they will not make a fvf credit adjustment.

Have you seen the credit(s) for all these transactions?

[motortown_inc]

Thanks for the reply. I am told buy the agent that refunds will be issued. Time will tell. If in fact they do not then I guess I will have to switch to your method. And yes it was my bad for being ignorant to the process, hence why I made the post to help make others aware.

[kensgiftshop]

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@motortown_inc wrote:

At this point I have 18 refunds in process going back almost a year. 

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Come back and let us know if you receive the refunds.

They never had refunded fee's on partial refunds.

[jda02121]

On occasion eBay will issue a refund to help out a seller who doesn't know the rules but they are few and far between. If you should be so lucky it will only happen once.

[motortown_inc]

I got refunded for all of them........

[motortown_inc]

Got them all this morning 

[kensgiftshop]

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@motortown_inc wrote:

Got them all this morning 

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That's good.

[lesegouts]

These fees used to be credited, but that was from Paypal and just their fees. For example, you refund $2.50 as a shipping credit.  They would say that $2.33 would be coming out of your account and the 17 cents from Paypal's coffers.  I was unaware ebay did not do the same automatically. Last week a buyer asked I refund extra shipping to his account, which I did because he sounded like he'd make trouble. Otherwise any extra is mine to keep. It is part of the whole transaction. Not calling ebay for forty cents.

I guess you could refund all their payments and then send an invoice.

[metaltech1]

Congrats!!!

I am taking this as a good sign that the powers that be are waking up.

[sextons-sweet-deals]

that is the problem! 

Nickel and dime the sellers while they are being honest and taking care of their customers! It can add up quick!

just a quick example. I don't have any solid data, but eBay is global. Say 20,000 daily transactions fall into this issue. Say the cost is only .25 (very low). That is $5,000 per day of extra free money for eBay. 

They probably know that sellers are not going to call and wait an hour to talk to someone for .50 refund

I miss PayPal!