Final fee value

[binghams_tradingpost]

Did eBay change there final fee values? I’m on the basic store plan so my video game consoles final fee was around 6 something percent after the managed payments. Today I noticed they was taking 12 percent out. Is it a error on there part or did they update the percent amount? 

[fashunu4eeuh]

Essentially, with Managed Payments, you are paying the combined Final Value fee plus the processing fee that used to go to PayPal and now goes to eBay.

[mtgraves7984]

There's a funky glitch happening today that I've heard reported from Basic and Premium stores. The transactions are being charged 12.55%. I have a Basic subscription, and in my case, 12.5% was charged when my rate should be 11.7%.... mine was

Clothing, Shoes & Accessories category.

I do know that brian@ebay is aware of the problem. I don't know the solution yet, though. Empathizing...

[mtgraves7984]

@binghams_tradingpost 

Afterthought... yours should be 6.55%, if I'm not mistaken. I've heard of several categories being affected.

[bbc-store]

We are experiencing the same issues today. I hope this gets sorted out soon!

[my-cottage-books-and-antiques]

Yes, appears to be a glitch. I have a Basic Store but was charged the higher Starter Store FVF today. I believe ebay is aware of this. I haven't contacted ebay myself, but will if this isn't corrected within a few days. 

[shado-x]

Yep, eBay dinged me 12.55% in Video Game Consoles:

Final Value Fee

-$16.26

Variable percentage • Video Games & Consoles category

Rate for $0.00 - $7,500.00

12.55%

(Plus an additional $0.30)

Basic Store here..... eBay owes me cash.  How will they give it back?  Really now, how much more has been taken?

I would like to add that eBay should drop the $0.10 charge for scheduling listings.  I'm getting sick of having to re-edit sales pages and auctions using the bulk editor at a time of night to avoid paying like $5.00 a day and such.  I'd rather just hit the sack (for $21.99/month) and let them list for free like the starter stores.  lol.

[katzrul15]

Just realized that all our sales (2 early morning hours and 3 this afternoon) were all charged the wrong FVFs as well.  Would not have looked without this post - so thank you!

[mtgraves7984]

@shado-x

Basic Store here..... eBay owes me cash.  How will they give it back?  Really now, how much more has been taken?

^^^ 1) Yes, they do owe us. 2) It hasn't been announced yet how we'll all be credited. 3) The only way to know is check each transaction. Mine glitched today, but I've seen some posters say last night, too.

I would like to add that eBay should drop the $0.10 charge for scheduling listings.  I'm getting sick of having to re-edit sales pages and auctions using the bulk editor at a time of night to avoid paying like $5.00 a day and such.

^^^ Off-topic, but I've got to ask... why do you use scheduled listings? I've never seen a benefit... so as a daily duty, I just End all those 'Ending today' and Relist, making changes, if necessary. How is your way better?

[binghams_tradingpost]

My last three sales are back to normal on final fee value, but most of today and late yesterday are all at 12.55 I did contact eBay earlier and the guy had to send a report on every order number that was messed up. He said I should be getting a refund in 24 to 72 hours. I think everything is back to normal now, just gotta wait on the refund for the listings that got charged more 

[mtgraves7984]

@binghams_tradingpost 

Thank you for checking back in with the good news/bad news. A refund will come if we contact eBay. Love it, but hate it.

Afterthought... maybe I can send my order numbers through facebook. That's better than calling, anyway...

[octa-hex]

Same here. I was charged 12.55 % final value fee for computer/networking category. I  have the basic store subscription too.  If anyone have info on when this will be fixed. Please keep us posted.

[downunder-61]

See here

https://community.ebay.com/t5/Payments/STORE-OWNERS-BEING-CHARGED-INCORRECT-FINAL-VALUE-FEES/td-p/31...

[shado-x]

^^^ Off-topic, but I've got to ask... why do you use scheduled listings? I've never seen a benefit... so as a daily duty, I just End all those 'Ending today' and Relist, making changes, if necessary. How is your way better?

Less use of the computer with more listings is better cash flow.  Why take that away with a $0.10 charge when we pay $21.99/mo?