Feedback

[Anonymous]

To anyone who is interested: A few days ago I got this bad rating from a buyer who clearly did not read the product description and then without contacting me and without trying to return the item, without any good intentions, goes to my profile and leaves negative feedback... I have been a seller on eBay for 5 years and have been a Top Seller for quite some time, I decided to request a feedback review from eBay which they denied me 5 times, due, according to them, to the fact that the new policies must ensure that the opinion of buyers is respected, I wrote to the buyer again because this person has not even made the return request, I explained in detail and with photos, the condition in which I sent the item, I sent him the photo of the description where the condition of the item and its original box are very clear and still I did not receive a response from this buyer which shows his bad intentions. I wrote to eBay again so that they know that I did everything they recommended me and that they please intervene with this buyer. The response was again negative from eBay but this time with a kind of blackmail... the representative tells me that if I add the 30-day return policy and that I pay all the costs then eBay will automatically protect me from negative feedback... IF THIS IS NOT BLACKMAIL I DON'T KNOW WHAT IS, forcing me to accept returns in exchange for protection is blackmail in any court in the USA... I will keep that feedback in mind but I am taking notes of all the eBay policies that only protect the buyer and blackmail the seller... What horrible policies! I hope that one day eBay will have real competition that will do justice to sellers like me who do everything possible to give the best service to our buyers and in exchange we receive rejection and bad treatment from eBay. In addition, eBay wants sellers to beg the buyer so that if one day they find their heart to please delete my feedback... this is unfair... Thank you very much eBay for applauding the liars... BRAVO!!

[Anonymous]

It seems that you don't like to read just like my buyer hahaha

[Anonymous]

No sir. Allow me to correct your comment, my photos are of the item, which is what should matter here and is what the buyer pays for. If I had sent the item without its original box, the buyer would not have the right to a warranty with the manufacturer, that is why I sent the item and its original box. If I had known that this was going to be so problematic, I would not have sent the box and now I would have fewer problems, even with you, who, just like me, am protesting against a comment that I did not like, you are doing the same with my answers... it is the same. I do not understand why so much fuss, in any case, it is my feedback and my buyer's, not yours. Hahaha. Thanks for your opinion!!

[Anonymous]

I'm just defending my opinion, just like you all defend yours. You all, like me, protest against answers you don't like, so what's the difference between you all and me? I also have the right to say what I don't like. Or am I wrong?

[Anonymous]

I appreciate everyone's opinion, even if we do not agree, everyone has the right to express their opinion and I respect that. However, and finally, I must emphasize that all of you in some way agreed with me in this regard, I did not like the opinion of my buyer and you do not like mine, so I do not understand the scandal that all of you have created here just because of my right to express that I do not agree with eBay's policies and its decisions that favor buyers without distinction, it should not be that way and that is why I am complaining, however you, some mentors with years of experience, start arguing with me about exactly what I did with eBay and the buyer who left an opinion that I did not like, so WHAT IS THE DIFFERENCE BETWEEN YOUR PROTEST AND MINE ????? Don't I have the same right as you to say what I do not like ?? or just because you are mentors should I lower my head and shut up ???

PD: Just to clarify... The item was in like new condition and the same day I sold 2 of the same item in the same conditions and the other buyer did not protest, I guess he did read the description to the end. and the original box was sent for warranty purposes with the manufacturer. I wish you all good luck with your sales and I hope you never have to go through something as unfair as this. Bye bye!!!

[house*of*paws]

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@Anonymous wrote:

You all agree with me with your opinions... let me explain, I didn't like my buyer's opinion and I protested. You all don't like my answers and you're protesting. So explain to me sir, what is the difference between your right to express yourself and mine???

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@Anonymous 

You seem to be saying that we are telling you that you don't have the right to protest a buyer's feedback opinion ... and that some of us (like me, for example) are prejudiced about something.

I believe you are missing the point.  You certainly have the 'right' to protest a buyer's feedback.  What I and others have been trying to explain is that your replies to buyers' negs and neutrals may lose you business because of their 'tone' ... and NOT because of the fact that you are disagreeing with the buyer.

It's become obvious that you enjoy arguing, which certainly wasn't my motivation for responding to your posts.  I won't lose any sleep or money if you lose business.  I merely was trying to offer help, which I now understand was foolish of me.  Have a great day ... and do whatever the heck you want about your feedback.

[albertabrightalberta]

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@Anonymous wrote:

You all agree with me with your opinions... let me explain, I didn't like my buyer's opinion and I protested. You all don't like my answers and you're protesting. So explain to me sir, what is the difference between your right to express yourself and mine???

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@Anonymous  said "You all agree with me with your opinions..."

I haven't seen a single response that agrees with you. 

You are entitled to your opinion, but you leave unprofessional, unfriendly and condescending responses to feedbacks with which you don't agree, call any of us who point out your unprofessionalism "prejudiced" and generally, you keep arguing your points hoping they will change our opinions. It's not going to happen! 

A more appropriate reply to the feedback would have been, "I'm sorry you aren't happy with your purchase. Please open a return request and I'll be happy to accept it." 

Had you replied with something to that effect, our advice (and commiseration) would likely have been very different. 

You are entitled to your opinion but again, your opinion is different from everyone who has responded.

[gator08041971]

Dare I?

Okay, quoting your FB reply here so that perhaps you can get a gleam of the issue:

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@Anonymous wrote:
"Surely you did not carefully read the product description that clearly said that the box is damaged, almost all of my items sold or for sale have damaged boxes because I am a reseller, I WROTE IT in the description that clearly you did not read or do not know the language, you always have to read descriptions carefully. I am an honest person and I regret that you have not read it because this way we would avoid these misunderstandings, The item was tested before shipping"

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Okay.

First off.  While you may feel that you are in the right, you have to accept a certain perspective when dealing with on-line shoppers:  They will win the argument

It doesn't matter how much you tested it, nor does it matter how good you think it is.  It matters what they think when they get it.

So when I read your reply to their feedback they left, here is what jumps out at me:

1. Using their actual name in the feedback response.  This is a huge issue.  You would not be a seller I would be interested in buying from if you are capable of this.
2. Implying they didn't read the description.  Actually referring to or calling them out on examining anything in the listing.  All this does is make you look terrible to other potential buyers.
3. Using ALL CAPS for ANY part of the reply.  This is a huge turn off for other buyers and should never be done.  And it looks completely unprofessional.
4. No offer of making it right, no description of wanting to resolve the issue.  Not taking any responsibility for the problem regardless how the problem was caused.

I get it.

You feel wronged.  But after reviewing the listing, the feedback and other factors, your buyer feels wronged too.

And how you have been handling the situation, responding to those of us offering advice and general tone, it all gives the impression that you wouldn't be someone that I would want to do business with.

I even reviewed how you replied to those that left you neutral feedback, and frankly, those weren't any better.

I suggest you take a breath and step back and analyze what you could do better next time.  There was a better way to handle this issue than how it was handled.  But ultimately, that's up to you.

Good luck.

[chapeau-noir]

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@Anonymous wrote:

I'm just defending my opinion, just like you all defend yours. You all, like me, protest against answers you don't like, so what's the difference between you all and me? I also have the right to say what I don't like. Or am I wrong?

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Choosing your own post as "best answer"?  Do you really need to ask? 🤣

[antflan77]

Haha, I wondered how that could happen. Now I know.

If I felt I had the best answer, I certainly wouldn't be here.

[gurlcat]

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@Anonymous wrote:

Correct, the item was tested before shipping and I sent that evidence to the buyer by private message which he never responded to... in fact I have not had any communication with this person. I do accept all returns when they request it and when they contact me I have no problems and I accept them, why not? But this person had no communication with me not even when I tried to contact her which was before responding to her feedback. This person is simply lying and only wanted to do damage... buyers know that eBay protects their purchases, if they have any problem they contact eBay customer service and that's it, they force me to accept the return, it's simple... that's why my displeasure, because she did not want the communication, and neither did she want to return the item that does work and that was detailed in the description and the real photos that are in my ad if you take the time to see it until the end

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Why would a buyer go to the trouble of writing a false negative feedback, ESPECIALLY after not contacting you?  I could see if they had tried to ask for a partial refund and you said no, but with no prior communication at all, why on Earth would they just want to do your reputation harm? 

Wasting time was right -there ARE buyers who don't know they can force a return no matter what the listing says.  They see "No Returns" and they think they are stuck with the item.  So what does a person do when they have no recourse?  -Complain.  That's what she did.  It was her right. And this is one of countless reasons why you should have Free returns.