Feedback

[sshariff404]

So, we as sellers can receive negative feedback, but we can't leave negative feedback to buyers? I think it's time to start normalising leaving negative feedback to buyers. I have been 'ghosted' so many times, and received payments days after the listing has ended. It's getting ridiculous...

[iart]

Sellers used to unfairly retaliate for deserved, bad feedback given them.

Buyers who unfairly get negative feedback, leave.

We need buyers more than we need sellers.

So, no.

[eye_of_the_tiger]

Yes, I know how annoying it can get. I’m a seller as well. 

Think about it this way:

A buyer leaves a negative feedback for a seller for some reason. The seller gets angry and leaves negative feedback for a buyer. The buyer now has a stain on his account. So does the seller. 

If this happens, no one will have 100% positive feedback and buyers will be terrified to leave negative feedback for a seller. That takes away the buyer’s freedom to express themselves freely. 

[eleanor*rigby]

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@iart wrote:

Sellers used to unfairly retaliate for deserved, bad feedback given them.

Buyers who unfairly get negative feedback, leave.

We need buyers more than we need sellers.

So, no.

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And we still see a lot of it today. Sellers who are willfully and wantonly violating eBay's Feedback Misuse Policy by leaving negative comments in positive ratings, as well as blasting buyers in replies to feedback they've received.

We see it on the discussion boards, like this thread, and we see other sellers rush to the defense of those who think it's perfectly acceptable for sellers to violate the Feedback Misuse Policy. After all, those nonpayers "deserve" it, right?

Sellers have been complaining about "where are all the buyers?" Well, maybe receiving nasty feedback from a seller or reading nasty feedback left for others is one of the reasons buyers are leaving the platform.

[chapeau-noir]

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@sshariff404 wrote:

So, we as sellers can receive negative feedback, but we can't leave negative feedback to buyers? I think it's time to start normalising leaving negative feedback to buyers. I have been 'ghosted' so many times, and received payments days after the listing has ended. It's getting ridiculous...

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Leaving neg feedback for buyers isn't 'normalising' - the only marketplace where I've sold that even allows neg feedback for buyers is Mercari.  For most, sellers don't even leave feedback. 

Use immediate payment required to resolve the problem - eBay is supposed to do something about these ghosting buyers and deadbeats and they're running some tests now.

[soh.maryl]

The rule about buyers being unable to leave negative FB for sellers has been in effect for at least 12-13 years now.  I think most experienced sellers have become accustomed to it by now.

Regardless of what you believe should happen in regard to FB, eBay isn't likely to change its stance on that.  Sorry,  

[femmefan1946]

The first problem is slow or no payment.

EBay will step in after four days and Cancel those transactions, freeing you to relist the item.

This is an improvement from the 96 hours (48 for US sellers) for a manual Unpaid Item Dispute plus another 96 hours to let the deadbeat pay up.

You do have to tell eBay you want the automatic service.

The deadbeat gets a Strike.

You can set an automatic Block against deadbeats bidding on your listings.

And if this is a constant problem, stop using Auctions which get most of the Unpaid Items.

Use Fixed Price/Immediate Payment Required, and your listing stays visible until someone pays.

The second question is: Who do you think will read the negs?

Not eBay which regards FB as voluntary and does not use it to assess member accounts.

Not the deadbeat. He doesn't care.

Not your fellow sellers. More than 85% of transactions are Fixed Price and sellers don't see the customer until he buys.

The reader is your future customer.

And how confident of buying from you will he be if you are slagging off other customers in Feedback?

[releasethekraken_1]

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@sshariff404 wrote:

So, we as sellers can receive negative feedback, but we can't leave negative feedback to buyers? I think it's time to start normalising leaving negative feedback to buyers. I have been 'ghosted' so many times, and received payments days after the listing has ended. It's getting ridiculous...

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For the first 12-13 years of eBay, sellers could leave negs. Sellers abused it. eBay ended it. It's not coming back, so don't waste your time editorializing about it.

Why is it a problem to receive payment "days after the listing has ended"? Did inflation rob the payment of its value? After 4 days of nonpayment, you can cancel and move on.

Are you blocking buyers with nonpayment strikes?

[fab_finds4u]

eBay changed the feedback policy because 1% of sellers left retaliatory feedback for 1/3 of the negative feedback left.  

if eBay knew who was leaving the retaliatory  feedback, and they did know,  they could have blocked those sellers from leaving feedback or better yet suspended them instead of penalizing ALL sellers.

Preventing sellers from leaving  honest feedback for  buyers who returned  empty boxes or pulled a switcheroo is wrong because that is not retaliatory feedback,,,,and that's why eBay has become a scammer's paradise. Buyers  know they can steal from sellers and get away with it because sellers can't warn other sellers.

We may need more buyers than sellers but we don't  need scam buyers. 

[eye_of_the_tiger]

But, sellers can warn other sellers by putting a negative comment in positive feedback! Oh wait...you can't do that either.

[flyingmvp]

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@sshariff404 wrote:

So, we as sellers can receive negative feedback, but we can't leave negative feedback to buyers? I think it's time to start normalising leaving negative feedback to buyers. I have been 'ghosted' so many times, and received payments days after the listing has ended. It's getting ridiculous...

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Ebay can grant every transaction, an Auto-positive feedback within 60 days of completion. 

The pos feedback will be given if there were no issues/cases/problems that could not be resolved.

Simple, Easy and most of all, free for Ebay to implement,  it will make the sellers look better in general which will make Eaby look better as well.

[eye_of_the_tiger]

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@flyingmvp wrote:

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@sshariff404 wrote:

So, we as sellers can receive negative feedback, but we can't leave negative feedback to buyers? I think it's time to start normalising leaving negative feedback to buyers. I have been 'ghosted' so many times, and received payments days after the listing has ended. It's getting ridiculous...

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Ebay can grant every transaction, an Auto-positive feedback within 60 days of completion. 

The pos feedback will be given if there were no issues/cases/problems that could not be resolved.

Simple, Easy and most of all, free for Ebay to implement,  it will make the sellers look better in general which will make Eaby look better as well.

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Umm...who is "Eaby"? 

Or were you talking about "eBay"? 😉

[chapeau-noir]

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@eye_of_the_tiger wrote:

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@flyingmvp wrote:

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@sshariff404 wrote:

So, we as sellers can receive negative feedback, but we can't leave negative feedback to buyers? I think it's time to start normalising leaving negative feedback to buyers. I have been 'ghosted' so many times, and received payments days after the listing has ended. It's getting ridiculous...

---

Ebay can grant every transaction, an Auto-positive feedback within 60 days of completion. 

The pos feedback will be given if there were no issues/cases/problems that could not be resolved.

Simple, Easy and most of all, free for Ebay to implement,  it will make the sellers look better in general which will make Eaby look better as well.

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Umm...who is "Eaby"? 

Or were you talking about "eBay"? 😉

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Typo - mine are legion when I post.

[maxine*j]

Sellers have been unable to leave negative feedback for buyers since 2008.   It was a bad idea that eBay finally did away with.

When was the last time you saw a shopper in a store with a big "Bad Buyer" sign taped to his back?   When was the last time you heard over a tannoy, "Rotten Customer in Aisle Three!"    When was the last time you were in line and the clerk accnounced, "Hey, everyone, I'm dealing with a real jerk here!"

=

[doc-holmes]

If you have best offer you don't need to see how many negs a buyer has, you only need to see how many they leave. Good enough. If I were to see 2 or 3 on the first few pages that would be enough to decline the offer and block.