Feedback Extortion

[dream.store.2]

Hey Gang,

Is this buyer's conduct considered feedback extortion as defined by eBay policy?

There are tons of these...thoughts?

[dream.store.2]

@wastingtime101 I'm lost what does Facebook have to do with this? Please clarify. Thanks!

[dream.store.2]

@*_forum_id_* hi there. Not the case. I am looking out for the safety of the marketplace.

[eleanor*rigby]

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@dream.store.2 wrote:

@wastingtime101I'm lost what does Facebook have to do with this? Please clarify. Thanks!

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@dream.store.2 

eBay has a customer-service staffed Facebook page where members can send private messages regarding transactions, account issues, etc. Facebook is just one more way to contact eBay's customer service reps. They also have a customer-service staffed Twitter account.

[coffeebean832]

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@eleanor*rigby wrote:

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@dream.store.2 wrote:

@wastingtime101I'm lost what does Facebook have to do with this? Please clarify. Thanks!

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@dream.store.2 

eBay has a customer-service staffed Facebook page where members can send private messages regarding transactions, account issues, etc. Facebook is just one more way to contact eBay's customer service reps. They also have a customer-service staffed Twitter account.

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Tacking on- 

@dream.store.2 You can send a DM from this page-

https://www.facebook.com/eBayForBusiness/

Give them your name, selling ID, e-mail and zip code to verify your account- then let them know what the issue is.

Some people find it easier and faster than going through the eBay help pages which is why the suggestion to go through FaceBook or Twitter CS is often posted on this site.

[dream.store.2]

Thank you for this assistance.

[borntodeal]

Thank you for this, I posted a query, how long do they normally take to respond?

[downunder-61]

Usually within 48 hours, but not sure about weekends. Good luck