eBay

bigdeals.etc · ‎12-21-2017

So I know that if you win an INR (tracking shows delivered), the buyer can't leave feedback anymore.

But what if after you win that INR, the buyer then claims to have found the item and then files a SNAD (Significantly not as described)? Is the buyer still not able to leave any feedback or does filing the SNAD "reset" that rule?

chrysylys · ‎12-21-2017

Why are so many people so focused on FB insetad of correcting problems with deals?

Forget keeping up with the Joneses. Be the Finklegrubers!
OK kids, time to get the Dodge loaded up again. I hear 'Poppy's By the Tree' calling. This trip might be a long one too.

bigdeals.etc · ‎12-21-2017

@chrysylys wrote:
Why are so many people so focused on FB insetad of correcting problems with deals?

Why are so many people focused on trolling instead of offering a helpful answer in these posts?

If you must know, this eccentric holiday first time buyer communicated quite hostile at first and then found out their family member had their item (which happens all the time) and lost the INR. Now they are complaining that the shirt they got is wrinkled and filed a SNAD (something that I don't think is SNAD worthy but I'm still processing the return). I just want to know if I'm protected by the possible negative feedback.

chrysylys · ‎12-21-2017

If the return/refund happens to their satisfaction, they won't be inclined to leave a neg.

Forget keeping up with the Joneses. Be the Finklegrubers!
OK kids, time to get the Dodge loaded up again. I hear 'Poppy's By the Tree' calling. This trip might be a long one too.

couldabeenworse · ‎12-21-2017

I just want to know if I'm protected by the possible negative feedback.

Technically it meets the qualification for removal, and buyers have reported being blocked.

However, this is of course unfair, and shady sellers take advantage of it. Why should a INR win have any bearing on whether or not an item is as described?

*madison · ‎12-21-2017

If the buyer is already blocked from leaving feedback, I think it would be a permanent block for that transaction, but I'm not 100% sure.

bigdeals.etc · ‎12-21-2017

@couldabeenworse wrote:
I just want to know if I'm protected by the possible negative feedback.

Technically it meets the qualification for removal, and buyers have reported being blocked.

However, this is of course unfair, and shady sellers take advantage of it. Why should a INR win have any bearing on whether or not an item is as described?

I agree that it can be taken advantage of by shady sellers if your statement is true. The contrary though can also be taken advantage of by shady buyers, which to be honest I am starting to peg this buyer as since they are filing SNAD for a shirt being wrinkled (I did not advertise as wrinkle-free). I just accepted this return and the buyer just said they will keep it if I give them a partial credit. So now I'm actually pegging them more as a "shady buyer." Still concerned for the negative more so than before if I stick to my guns and have them return the item versus giving in to their partial credit demand.

bigdeals.etc · ‎12-21-2017

@chrysylys wrote:
If the return/refund happens to their satisfaction, they won't be inclined to leave a neg.

I totally agree. But the problem with that is like you mentioned "to their satisfaction." It seems to me that the return/refund isn't what the buyer is aiming for anymore according to my recent post.

janet9988 · ‎12-21-2017

@couldabeenworse wrote:
I just want to know if I'm protected by the possible negative feedback.

Technically it meets the qualification for removal, and buyers have reported being blocked.

However, this is of course unfair, and shady sellers take advantage of it. Why should a INR win have any bearing on whether or not an item is as described?

The buyer could be mad they lost an item not received case and try to send back a rock for an INAD claim.

Lift your left leg at midnight to start off on the right foot. Happy new Year!

bigdeals.etc · ‎12-21-2017

@janet9988 wrote:
@couldabeenworse wrote:
I just want to know if I'm protected by the possible negative feedback.

Technically it meets the qualification for removal, and buyers have reported being blocked.

However, this is of course unfair, and shady sellers take advantage of it. Why should a INR win have any bearing on whether or not an item is as described?
The buyer could be mad they lost an item not received case and try to send back a rock for an INAD claim.

Always a possibility but I can't logically assume that without anything to back up that intent. Right now I'm thinking they are trying to get it discounted because he mentioned he'll keep it if I give him a partial. Sending back "a rock" is quite bold for a buyer. From my entire ebay career I've only had about 2-3 buyers ever do something like that, so I don't think it happens as often as people may think. But then again, maybe I've just been lucky.

cynthealee2 · ‎12-21-2017

For your original question.... it came up at the time the policy went into place... they said (at the time) that if the buyer filed a SNAD that feedback would open back up as a possibility.

I think if they left a red donut based on what has already gone on it should be removable, and I'd call in and get that SNAD case won based on her asking for a parital because clothing shipped through the mail was "wrinkled", and completely solve the feedback issue.

I hate photobucket right now... PS Answers given years ago may or may not be current now, please check with current posters to the boards to see if the information is still relevant.

duggmills · ‎12-21-2017

You are not protected from negative feedback.

When you read through the threads here you will find examples of buyers receiving refunds and without being required to return the goods. I call this ebay's R&R settlement. That's Refunded and Retained.

Then to finish you off the buyer will pour nitric acid and hydrazine on your wound by leaving negative feed back knowing they are fearlessly insulated for criticism.

"Fly the Big Ones"