For the past 2 months, we noticed that all of our FedEx shipments that were generated through eBay are coming back with Charge Backs, claiming weight adjustments or dimension adjustments. We know for a fact that our scale weights and dimensions are correct as we use calibrated scales and shipping specs are checked by another person prior to generating the labels. You might make a mistake on one shipment but not on every one!!!
The last charge back was $18 on a shipment that should have cost $20.93, making the final cost $39.30. Weight went up from our 10.4 LBS to 12LBS according to eBay/FedEx. If understand if their charge backs are correct, I went ahead and priced the same shipment to the same address directly at FedEx Office (retail price), using their claimed 12LBS charge back shipment weight. It was $10 less ($30.49). This tells me that either eBay's shipping system is screwed up and not calculating the correct amount when generating the label and/or eBay is marking up the charge backs for additional profits.
If you call eBay's shipping department to dispute those charge backs, good luck. It's waste of your time.
Did you guys experience similar issues? Any thoughts how we can correct this?
Thanks!
