Ever Try to call an Ebay Representitive with a Problem ?

[carbideliquidator]

Oh my God.......it's hold on line for an hour.......and then you get a person from India to talk to.......add Ebay's Managed Payment System, and you can just kiss your money problems into the Trash Can

Ever call Paypal with a Problem ? .......an American answers the phone, and takes care of the problem......Class Act......Really

[egan-mark]

They are in the phillipines i belive. When you look at the unemployment rate in this country and the way we are still paying for foreign cheap customer service, you realise the time to do something is now! Enough of this garbage!  They spend 10 minutes trying to tell you to have a nice day. Enough ! I pay 800 to $1000 a month in fees, absolute disgrace!

[orangehound]

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@carbideliquidator wrote:

Oh my God.......it's hold on line for an hour.......and then you get a person from India to talk to.......add Ebay's Managed Payment System, and you can just kiss your money problems into the Trash Can

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If you had ever called customer service, you would know eBay has both American customer service agents and Philippines customer service agents ... they don't have Indian accents.

If you need more dedicated service for all your eBay problems, then you can upgrade your customer service for $299.95 a month.

[koinonia215]

Some have had success instead by contacting them on Facebook or Twitter:
https://twitter.com/askebay
https://www.facebook.com/eBay/

[theteamsetguy]

I don't know when you call but I don't ever recall waiting more than a couple of minutes. I have never gotten anyone with a Indian accent. I have actually been very pleased with their customer service. They have taken care of my problem every time I have called. Including a recent call I made to have a negative feedback removed because the buyer said he didn't get the package. Tracking showed it was held at post office by request of buyer. Buyer indicated that he did go on vacation and when he went to post office to pick up mail the package I sent wasn't there.

[jimw1776]

My favorite Phillipino line..."not to worry" ...NOT. I cringe when I hear that

[iart]

With our store we pay $300 a month before we get a single sale.

We get excellent customer service. We know a few of them by name and we even get an occasional call back.

This is one of the reasons we will continue with our store subscription even when it looks like a money waste.

If you have the sales to justify it, the high store price pays for itself.

[corvettestainless]

I just did the 'call me' at 8:37 and had a call back at 8:39, with a US person. Done with the call at 8:45, problem solved. 

[mam98031]

Couple things.  I have had very good success with using the option to have them call me back.  Typically I have a call back within 5 minutes.

Second, if you are calling regarding MP, the first thing you need to say with a CSR gets on the line is you need someone in the MP team.  Regular CSR absolutely can not accurately answer your questions on MP.

With all that said.  If you have some questions about MP, give us a try.  Ask us and see if the posters here can assist you.

[corvettestainless]

Rep that called me back- (my ? was a MG Pymt (signing up) issue I had) I did not state that when setting up 'call me' and the 1st and only rep to answer my call was able to help. No need to reach to a 'MG Pymt' unless they transfer you.

[mam98031]

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@corvettestainless wrote:

Rep that called me back- (my ? was a MG Pymt (signing up) issue I had) I did not state that when setting up 'call me' and the 1st and only rep to answer my call was able to help. No need to reach to a 'MG Pymt' unless they transfer you.

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That is a big risk to take IMHO.  MP handles their customer service very differently from the rest of Ebay.  Likely because it has been so fluid with changes over the past year.  I would strongly recommend that you ask for a MP specialist.  But of course if you are comfortable in getting what you need in this manner that is certainly something you can do.

[bigdeals.etc]

$300/month is an anchor store right? Anchor stores get better customer service? Does anyone know how this compares with concierge?

[corvettestainless]

They walked me through something, I processed and it worked. They didn't have to 'look up a question etc.) Done deal, no further direction needed. 

Moral of the story is- that's not always the case. 

[mam98031]

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@corvettestainless wrote:

They walked me through something, I processed and it worked. They didn't have to 'look up a question etc.) Done deal, no further direction needed. 

Moral of the story is- that's not always the case. 

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It's a risk.  MP is extremely secretive about the rules and is clearly seen in the past few weeks.  We still have questions that the MP team have not answered so it is highly unlikely that regular CSRs have access to much of the information if we can't even get it out of the MP team.

[bigdeals.etc]

Related topic, I haven't followed any MP threads here at all and all I know about the topic is the basics they announced a few years back. I think I'm in for a rude awakening. Part of me hoped they'd push back the implementation date again.