Error in Monthly Limits

[digitalmind2000]

Is anyone else experiencing this Ebay Glitch that is erroneously elevating and miscalculating your Seller Monthly Limts ? We are a Top Rated Seller and have been on eBay for over 15 years and our account has been for all practical purposes FROZEN because eBay claims we have exceeded our Monthly Limits.: See below:  

Monthly limitsGlobal

4Mmore items

88listed and sold / 4M limit on quantity of items

No more items

$4.4B listed and sold / $2.4B limit

We CERTAINLY have not listed and sold $4.4 billion moreover there is NO WAY POSSIBLE we even came close to exceeding our $2.4B limit. We spoke to Merchant Support over a dozen times and each time we call, they admit it's an eBay error and promise a quick fix and a call back from them. A month later our account has still not been fixed and we have NEVER gotten a return call as promised. Again, we have spoke to a dozen Merchant Support Representatives, they all act surprised and sympathetic assuring us that a Glitch Ticket has been submitted to their Tech Team, they are always cordial and promise a call back but still no calls or solutions. We have had to lay off our eBay Lister Staff right before Christmas becasue we can not list any items and we are at our wits end. Who can you call ? Who can you Emai ? Frustrated and Perplexed !  

[mam98031]

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@digitalmind2000 wrote:

I was rude ?  I was VERY careful to speak facts and NOT be adversarial. We simply want a solution so we can put our Employees back to work. All due respect.

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No worries.  We are fine.

[earthdreamer]

This won’t be of any help, but I was under the assumption that it was any easy fix to change the monthly limits figure.

A few months ago when I wanted an increase, I contacted a regular CS through chat, and they adjusted it while we were chatting. 

 Mind you, I am located Down Under, so the CS may have more authority here. 

[devon@ebay]

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@katzrul15 wrote:

devon@ebay 

Devon

Is there a way to escalate/assist this Seller??

Appears @digitalmind2000 has tried the normal routes.  Realize it is the weekend and no one may respond until Monday.

elizabeth@ebay 

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Hey @katzrul15! We do apologize that @digitalmind2000 is running into these issues with their account. From our end we can see that are tickets open on their account and we can alert the right team as a reminder to look into this issue.