eBay

bradfordinrichmond · ‎01-02-2020

Started on January 1st, email notifications are not being received or generated from eBay when an item has sold. Still receiving the PayPal notice but eBay has stopped working for Sold items. Sadly, all the crazy marketing email notifications are still cranking out.

loveyourimagination49 · ‎01-02-2020

Have you checked your spam folder?

Everyone has options. Just be sure the best option is right for you.

labs118 · ‎01-02-2020

Same here nothing for sales as of yesterday.
I did receive my Paypal email & an ebay You've been paid email but not item sold emails.

bradfordinrichmond · ‎01-02-2020

Not in Spam but help desk says they were not generating for unknown reason.

happy_flowergirl · ‎01-02-2020

Exactly the same for me. Not in spam, have been getting generic and postage emails from ebay, and the paypal mails too, but zero sold mails from ebay since the beginning of 01/01/2020.

flipper2flipper · ‎01-02-2020

I am getting notices from Paypal that I have been paid, but I am NOT getting notices from Ebay that the item was sold.

This issue started for me yesterday.

cdvar · ‎01-02-2020

Same here. No sells notifications from ebay beginning January 1, 2020. Our email is set to not filter any incoming mail, so that's definitely not the problem.

m60driver · ‎01-02-2020

This has been a recurrent problem for years. It will be corrected at some point. Just business as usual at Ebay.

coffeebean832 · ‎01-02-2020

Since December 24 I haven't been receiving any e-mails from eBay including- sale confirmations, payment confirmations, purchase confirmations, offer confirmations, buyer questions, managed payment payout confirmations, return cases opened or closed, messages from customer service, surveys, sourcing e-mails, items shipped, etc. Nothing at all- started about late morning on Christmas Eve.

I'm receiving e-mails for other eBay accounts just fine, but not my primary selling account.

@Anonymous- I don't know if what's posted in this thread is the same issue to add to the help ticket CS created for me or not- it appears the 6 or so threads created this morning are only relating to sold notifications and not other e-mails from eBay so it might be a different issue?

topfei7 · ‎01-02-2020

I'm having the same issue and no notification ever received from ebay of a policy change. I thought I'd wait an extra day, since yesterday was a holiday, before I phone them to see what's happening.

It makes me wonder how the buyers will react when/if ebay doesn't notify them that orders have been shipped because the seller didn't get a notice of a sale.

I'm currently sitting on 3 orders until at least next Monday, unless notified by ebay about what's going on.

happy_flowergirl · ‎01-02-2020

@topfei7 wrote:
I'm currently sitting on 3 orders until at least next Monday, unless notified by ebay about what's going on.

Don't wait just for an email. You have the money in your paypal, as confirmed by their mail and when you check your PP account. You ALSO have the orders sitting in your "sold items" in eBay with clear indication that they are paid for. You have no need to hold off shipment just because of a mailing glitch.