04-13-2018 10:02 PM
I got off the phone today with Ebay customer service. She said that since I sold over 150 items on ebay I am no longer covered for return fraud. The buyer purchased an item from me and sent back a different item. I provided pictures for evidence but in the end I was forced to refund the buyer. Luckily this was only a $10 item. But what if it was a expensive item? Ebay will allow buyers to get awat with robbery?
04-13-2018 10:07 PM
What does the number of sales you've had has to do with it? Doesn't eBay just do this all the time?
04-13-2018 10:19 PM - edited 04-13-2018 10:21 PM
To answer that question, read a few of the manny posts that appear on the boards.
@destinydeals88 wrote:I was forced to refund the buyer. Luckily this was only a $10 item. But what if it was a expensive item? Ebay will allow buyers to get awat with robbery?
04-13-2018 10:19 PM
I wonder too, what does the amount you sell have to do with anything????
04-13-2018 11:42 PM
Everyone thinks of changing the world, but no one thinks of changing himself. - L Tolstoy
"You are entitled to your own opinion, you are not however, entitled to your own facts."
04-14-2018 01:59 AM
Yea I think ^^ is right. I've never heard of a fraudulent returns protection before. Sounds like someone just made that up to get you off the phone.
04-14-2018 02:29 AM
It is too bad ebay does not protect sellers from fraud the way they protect buyers, however the USPS does protect people from postal fraud. You can file a claim online, or by going to the P.O.. Search for USPS postal inspector. If you retained the package your item was returned in, that helps. You should also provide a copy or scans of your ebay listing, and photos, copies of the PayPal transactions including refund, and return shipping label if availabe. If you go to the P.O. bring the item as well, if your original photos prove what was returned was not what was sent, but photos of both items clearly showing the differeces of the items, should suffice.
Once you have a claim number, message your buyer (get their email from the PayPal transaction) and let them know what you have done. You may get a quick reply from them claiming they made a mistake, and sent the wrong item back. If they do that tell them they will be responsible for returning the original item, refunding you including the cost of the return shipping label, plus the cost for you to return their item if they want it back. It worked for me a couple of times.
04-14-2018 05:07 AM
@destinydeals88 wrote:I got off the phone today with Ebay customer service. She said that since I sold over 150 items on ebay I am no longer covered for return fraud. The buyer purchased an item from me and sent back a different item. I provided pictures for evidence but in the end I was forced to refund the buyer. Luckily this was only a $10 item. But what if it was a expensive item? Ebay will allow buyers to get awat with robbery?
Trinton@ebay.com, this is news to many here. Is the above yet another eBay policy change, or an opportunity to review CSR training and provide coaching/correction? Thank you.
04-14-2018 05:23 AM
The only way I know to successfully dispute one of these returns is to get the buyer to admit to sending the wrong item.
Last month, someone sent me a different item than I sold her. I wrote to her and described what I'd sold vs what I'd received and asked her if she'd confused me with another seller from whom she'd bought the item I received.
She wrote back and apologized and promised to return the correct item.
When she didn't return it as promised, I wrote to her before the date she could escalate the Return Request to a case (since the 'returned' item was tracked as delivered, I had a deadline to refund) and she responded that she'd changed her mind about returning my item and wanted to close the return.
I phoned eBay and they escalated MY complaint to a case and immediately closed it in my favor. The eBay staff person and the follow-up email message explicitly cited the buyer's admission in her message(s) that she'd returned a different item than she'd purchased from me.
I know that some sellers use various other methods to try to assure that they get back the correct item, in original condition. From videoing the opening of the package, opening it in from of USPS staff or other witness(s), using some secret mark on the item, or putting some kind of ziptag on the item that won't let the item be used without breaking the tag....I have never heard any of these methods actually helping a seller with the problem.
Far as I know, the buyer's confession is all that works.
04-14-2018 05:25 AM
Everyone thinks of changing the world, but no one thinks of changing himself. - L Tolstoy
"You are entitled to your own opinion, you are not however, entitled to your own facts."
04-14-2018 05:59 AM
@ymeagainlord wrote:
@You need to put the @ in front of the ID
@Anonymous
Looks like you already have. Thsnks.
04-14-2018 06:17 AM
Everyone thinks of changing the world, but no one thinks of changing himself. - L Tolstoy
"You are entitled to your own opinion, you are not however, entitled to your own facts."
04-14-2018 08:23 AM
Do confirm whether your exchanges with the buyer are Within the Return Request open or via eBay messages.
Thank you.
-
Lucas
*still rollin with the punches*
Sophie Forever Sidekick: Apr 2007 to Sep 05, 2017
04-14-2018 08:32 AM
They have got to figure out something with these scammers.
04-14-2018 09:07 AM
Fwiw, it appears that a number of new return polices have been implemented in the last few weeks. The published information on the site remains the same (no notification of anything new to the seller base), but clearly there have been some signicifant changes.