eBay

nhtoan · ‎05-25-2018

Hello,

I have Ebay Store for years. I am still selling well and seen no problem

But recently My Ebay Store suddenly empty

my items listing is still OK but Store is empty.

ANy one has this problem. I need help ASAP to solve this problem but I have contacted Ebay support is too diificult, no reply for several days

Thank you

NHToan

cargo11 · ‎05-25-2018

On my side - your store shows 90 items - perhaps the method you are using to look at your booth is doing something to your connection to link to your own storefront.

nhtoan · ‎05-25-2018

Thanks

But I have been using the Ebay Store ok for years, I organized the Store is OK

Now it recently empty, I do not know what happend

goodluckselling · ‎05-25-2018

Because you have been below standard for more than 60 days eBay lowered your store probably to a basic store.

Click here for the policy page

Here is the part that applies to you -

If you don't meet the minimum performance standards, we may put limits on your selling activity or lower your search placement until your performance improves. We may also restrict you from selling items on eBay if your performance falls significantly below the minimum requirements. If you have a Premium, Anchor, or Enterprise eBay Store and have been below standard for 60 days, we may downgrade your Store to the Basic level.

You mentioned in your other thread that are below standard and the graph you shared shows you have been since Dec 2017.

You can get tips on how to overcome this problem by visiting your seller dashboard - Click here to review

Good Luck Selling!

nhtoan · ‎05-25-2018

Thank you, great info

lovtaco0 · ‎05-25-2018

@nhtoan wrote:
Thanks
But I have been using the Ebay Store ok for years, I organized the Store is OK
Now it recently empty, I do not know what happend

Are you referring to a problem with your store categories? There are several users experiencing that problem since the new store layout was introduced. You can read more on the technical issues board.

castlemagicmemories · ‎05-25-2018

Post # 4 explains the situation.

Op is Below Standard and has been since December. OP feels everything is good, the statistics are wrong, as evidenced in this other thread on this.

castlemagicmemories · ‎05-25-2018

OP, I apologize for some of the frustration that has come out in this thread. Posters here are seeing exactly what the problem is but you are not accepting that you even have a problem!

You asked what the problem was and you have been told. We cannot make you understand or accept, but please know that everyone here tried to help you.

You just didn't want to see.

castlemagicmemories · ‎05-25-2018

@goodluckselling wrote:
Because you have been below standard for more than 60 days eBay lowered your store probably to a basic store.

Click here for the policy page

Here is the part that applies to you -

If you don't meet the minimum performance standards, we may put limits on your selling activity or lower your search placement until your performance improves. We may also restrict you from selling items on eBay if your performance falls significantly below the minimum requirements. If you have a Premium, Anchor, or Enterprise eBay Store and have been below standard for 60 days, we may downgrade your Store to the Basic level.

You mentioned in your other thread that are below standard and the graph you shared shows you have been since Dec 2017.

You can get tips on how to overcome this problem by visiting your seller dashboard - Click here to review

Good Luck Selling!

You hit the nail on the head, goodluckselling.

castlemagicmemories · ‎05-25-2018

@goodluckselling wrote:
Because you have been below standard for more than 60 days eBay lowered your store probably to a basic store.

Click here for the policy page

Here is the part that applies to you -

If you don't meet the minimum performance standards, we may put limits on your selling activity or lower your search placement until your performance improves. We may also restrict you from selling items on eBay if your performance falls significantly below the minimum requirements. If you have a Premium, Anchor, or Enterprise eBay Store and have been below standard for 60 days, we may downgrade your Store to the Basic level.

You mentioned in your other thread that are below standard and the graph you shared shows you have been since Dec 2017.

You can get tips on how to overcome this problem by visiting your seller dashboard - Click here to review

Good Luck Selling!

It would have been better for the seller had they noticed the Below Standard far earlier. Now it is five months past when the cases occurred.

pjcdn2005 · ‎05-25-2018

@goodluckselling wrote:
Because you have been below standard for more than 60 days eBay lowered your store probably to a basic store.

Click here for the policy page

Here is the part that applies to you -

If you don't meet the minimum performance standards, we may put limits on your selling activity or lower your search placement until your performance improves. We may also restrict you from selling items on eBay if your performance falls significantly below the minimum requirements. If you have a Premium, Anchor, or Enterprise eBay Store and have been below standard for 60 days, we may downgrade your Store to the Basic level.

You mentioned in your other thread that are below standard and the graph you shared shows you have been since Dec 2017.

You can get tips on how to overcome this problem by visiting your seller dashboard - Click here to review

Good Luck Selling!

Sorry but I don't think that has anything to do with it. The op can not see items in their store but they do have items listed which they can see outside of the store. Even if they had been downgraded to a basic store why would they not be able to see their live listings in their store?? If I click on view listings I see 90 items, if I go to their store I see 90 items. If I change my location to Vietnam which is where the op is located and click on see other items, it shows 90 listings however, it says that those listings are from an international seller. When I go to the op's store as someone in Vietnam, the store is empty. I should still be able to see listings in the store because the seller does ship to Vietnam. My guess is that ebay has made some sort of change that is limiting who can view items in a store. It makes absolutely no sense but it does explain why I see the op's listings in their store and why they can't.

pjcdn2005 · ‎05-25-2018

If the op's below standard standing was causing the problem then we would not be able to see listings in their store or elsewhere and that isn't what is happening.

pjcdn2005 · ‎05-25-2018

I think that it is some sort of glitch in search. US and Canadian buyers can see your store but for some reason not all international buyers can see the items in it.

castlemagicmemories · ‎05-25-2018

@pjcdn2005 wrote:
If the op's below standard standing was causing the problem then we would not be able to see listings in their store or elsewhere and that isn't what is happening.

I'm sorry but goodluck was referring to downgrading visibility, not eliminating it.

I believe he posted the pages from Ebay that state they will downgrade your visibility if you are Below Standard, and that has commonly been said on this Board: that visibility is lowered if you are Below Standard.

castlemagicmemories · ‎05-25-2018

This is from OP's other thread. Note the timeframe. OP posted this on Below Standard yesterday. He has been Below Standard from cases that occurred in December.

Then today he post about not being able to see his store. Coincidence? I think not, and it perfectly aligns with what goodluckselling posted from Ebay pages.

Adventurer

05-25-2018 11:07:57 AM

Hello,

Any one have this problem? I have Ebay store and still selling well, pay monthly fee to Ebay, no Disopute, No Depay, No Claims and Resolution

What happened? Or Ebay mistakes on this case?

The attached images is absolutely incorrect statistical information

Thanks

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