eBay

patbateman43 · ‎05-17-2023

I dont ship internationally usually. Some of my international buyers use their own 3rd party shipper if they buy my stuff. It bothers the hell out of me that ebay automatically enrolled me in this new program instead of letting me decide. I dont trust ebay to do a good job and its a pain that I have to change all my listings to opt out.

dbfolks166mt · ‎05-18-2023

@dbfolks166mt you wrote: of course the seller is always free to ship directly themselves but with the seller protections the EIS program offers I am not sure why any seller would want to do that.

I have read a number of posts and replies on this subject. Your responses seems pretty straightforward. That being so, I had a question about the above. Many of the items I sell fit into an envelope and are sent First Class Mail (domestic) or First Class Mail International. So my question is this: if I am in EIS and have to send an auction lot in an envelope, I have the option to send it directly to the buyer myself? Thank you.

As slippinjimmy noted you can do exactly that. When you are setting up your listing in the international shipping area simply choose to use another option and that will become the shipping method rather than EIS.

dbfolks166mt · ‎05-19-2023

I have an important update for all:

I've been in EIS for about 4 months and have sold, on average, 5 items a week this way.

I received my first 'I wanna return this' and I told the buyer that a.) they have to get with EIS as we don't accept International Returns.

Received a 'return' today from this $130 order and it said "you don't have to do anything, we've paid the customer. You won't get the item back. Thank you for using EIS etc. (paraphrasing).

But, bottom line.. they ARE handling/paying all returns when you use EIS; although I don't know what reason the buyer used? and not sure I ever will??

Appreciate the good news story and nice to hear eBay/EIS is standing behind their published seller coverage.

vintage-camerastuff · ‎05-19-2023

I recently had a customer from the UK who claimed she didn't receive a $220 camera even though the tracking said delivered. Ebay refunded the buyer with no money out of my pocket and closed the case. I wonder how many of those they can afford to do before changing the policy?